Support

September 4, 2017 at 3:18 am

Hi there,

My apologies but I’m not sure I understand what you are trying to do.

Is there any way to have them buy a new ticket without re-registering?

Register onto a new ticket for an event, without registering on that ticket? Or do you mean registering as a user on the site?

We do not want to allow website sign-ins as subscribers.

So do users sign into your site at all? If so using a custom role?

I’ve searched the forums, and tested the suggestions for partial payments (worked up to a point: they’d still have to register under the new event).

Is it that you want to change the ticket the user is register on and have them pay the difference? As in they register onto a ‘reservation’ ticket for $10, and you want to put them onto a ‘full payment’ ticket which has a cost of say $100 and you then want them to pay the remaining about?

If so you could use the Attendee Moved Add: https://eventespresso.com/product/eea-attendee-mover/

Docs: https://eventespresso.com/wiki/eea-attendee-mover/

So you’d move them onto the new ticket and then send them a ‘payment reminder’ (or a registration pending payment message) to pay the remainder of the new ticket.

I’ve also looked at changing approved status to not-approved, to use the payment page link without re-registering – but that doesn’t give patrons a ticket choice.

A registration status of Not Approved means either the admin needs to ‘approve’ the registration and set it to another status (likely pending payment) or the admin has refused the registration (depending on how that status is used) in both cases the user can not pay for the registration as they are either awaiting an action or have been refused.

WP version 4.8.1, EE4 version 4.9.37.p (compatible with the page builder,returned to this as later versions are not)

Which builder? What happens to make the newer versions no commpatible?

Sticking with an older version isn’t a good long term solution as the feature gap will only get bigger and eventually we will stop supporting the version you are using.

September 4, 2017 at 2:03 pm

Have tried using the attendee mover, but that means they have to register again to pay the remainder-….

I don’t follow this part.

Why do they need to re-register? You ‘move’ the original registration onto a more expensive tick within the admin yourself, then send them a payment reminder. They don’t need to re-register onto a new ticket as you’ve already moved them onto it, unless I’m misunderstanding what you mean?

the “can make a payment now link” in that payment reminder e-mail doesn’t locate the former registration; I get a db error.

When you move the registration onto a new ticket you send a new payment reminder they can use to pay the remainder.

Can you link me to an event so I can see your setup? I’ll create a quick demo and walk through the steps so you can see.

September 5, 2017 at 4:54 am

Yeah, so that’s a ‘normal’ setup (if there is one).

Your users register onto the reservation fee ticket and pay the amount for that ticket.

You now have a registration for that user.

You then move that user onto the remainder event and trigger a reminder for the remaining payment.

The user does not need to re-register, they get an email with a link to their ‘new’ (moved) registration payment options and can just pay the remainder from that.

You have a few options to chose from depending on how you want the registrations to be handled when they haven’t paid in full yet (do they apply to the full event so their space is saved even if they haven’t paid, meaning the registration status should be set to ‘Approved’).

Those tickets can also be all within the same event as you can move registrations to another ticket within the same event if needed, but following the given example:

1. user registers onto the original event – http://take.ms/79V4d

2. when ready you move that registration onto the ‘full price’ ticket, again as mentioned that can be on the same event, or a different event, it makes very little difference to the steps taken

2a:
Click the mover icon – http://take.ms/AfobX
Select your event – http://take.ms/oGYRr
Select the ticket – http://take.ms/rgxOQ
Confirm changes and select if notifications should be triggered – http://take.ms/xTC9t

By default, EE will set the registration to Approved (note will likely change on the next version and use Pending Payment) but you can change that to Pending Payment if preferred, either way you can then click the ‘View Transaction’ button – http://take.ms/nIVqq

Click to send a payment reminder – http://take.ms/4VbYV

The user receives an email that looks like this – http://take.ms/SHsfj

Clicking the link they see this – http://take.ms/t8t7I

No need to re-register, just pay the remaining value for their new ticket.

Wil that now work for you?

September 5, 2017 at 10:30 am

Hmm, are you testing multiple registrations?

Starting one, opening the payment options page for one transaction, then opening up another? It’s easy to trigger session conflicts as an admin if you testing multiple transactions which can do strange things with the registrations.

First go here: https://www.toscanastudioandgallery.com/registration-cancelled/

Then add a registration to your reservation ticket and complete the payment. You must finalize the registration by either paying using an offline payment, or temporarily enable the Invoice payment method, select that and click to finalize the registration.

Then switch them over and open up the link from the reminder email.

Complete the payment without opening any other pages, does it work then or do you get the same error?

If you get the same error it will likely be throwing a fatal error somewhere within the admin, we’ll need that error from your server error logs.

September 5, 2017 at 11:04 am

Do you have FTP access to the server? It’s quicker if we can connect to the server and view the logs rather than relaying errors to and from.

If so you can send us FTP details using this form:

https://eventespresso.com/send-login-details/

If not you can post the error in the from Event Espresso here.

September 5, 2017 at 12:09 pm

That error isn’t causing the problem, but does mean that your using a hook to change the event list url without the function being set.

Half hour without any e-mail payment reminder. Something didn’t work right. Sigh.

Go to Event Espresso -> Messgaes -> Message Activity

Can you see the payment reminder there?

September 5, 2017 at 12:31 pm

No, MER sits between the events and the single page checkout.

You’re at the checkout page when using that link, its ‘passed’ MER.

The function the above references changes this link – http://take.ms/TORKe

Its not an issue when revisiting the checkout.

September 6, 2017 at 3:58 am

Are you generating a new payment reminder? The only way I can get the same error is if I use the payment reminder for the ‘original’ registration and not the new one (the moved registration).

Can I take a look within the admin and run through a test myself? If so you can send temp login details using this form:

https://eventespresso.com/send-login-details/

September 6, 2017 at 1:29 pm

Hmm, looking over your test registrations there an issue with the session for the registrations.

When you submitting your test payment for the initial ticket, are you being directed back to the thank you page after making the first payment?

September 7, 2017 at 5:47 am

I can see the payment reminders from within the message activity queue (Event Espresso -> Messages) so I used the link from there.

Something is happening on the revisit which is forcing the page to submit and wipe the registration somehow. I haven’t been able to reproduce this on any of my test site so far.

If you temporarily disable the Braintree payment method and retest using only PayPal express does it work for you then?

September 14, 2017 at 12:05 pm

Hi Maureen,

I’m glad it’s now working for you 🙂

Marking resolved.