Can you check that the ‘Admin Registration Page (no online processing)’ option is enabled in the braintree payment method?
Go to Event Espresso -> Payment methods -> Braintree
The ‘Usable From’ setting will have ‘Front-end Registration Page’ and ‘Admin Registration Page (no online processing)’ checkboxes. Make sure the admin checkbox is enabled and save.
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Support forum for Event Espresso 3 and Event Espresso 4.