|
Donna Galassi
|
November 18, 2013 at 3:32 pm
Hi! I’m setting up espresso events for a client website and need some help with understanding when admin emails are sent to the admin email address (set in general settings). When a transaction fails, (invalid credit card info), the merchant account sends an email to the client, but I’m not seeing an email coming from Espresso.
Another thing we’ve noticed is that there recently was an incomplete transaction logged by Espresso – the information was logged in the corresponding event – but again, no email to alert the site owner of this.
When are admin emails sent so I can better understand the processing to set expectations for the client.
Thank you for your help!
|
|
Jonathan Wilson
|
November 18, 2013 at 4:09 pm
Hi Donna,
Alot goes on when sending emails from WordPress. It is hard to troubleshoot email issues. You may want to try the WP SMTP plugin: http://wordpress.org/plugins/wp-smtp/
Also, we have a Postmark/Mandrill add-on that might help you. It is in our pre-release downloads section that you need to opt into in order to get access to. Here is the documentation for that add-on: https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
|
|
Donna Galassi
|
November 18, 2013 at 5:51 pm
Jonathan. Thanks for your response. First question is to understand if emails are supposed to be sent from espresso in at least those two scenarios. They are not being sent right now. If I am, indeed supposed to be receiving emails in these scenarios, then I’ll need to keep going with finding a viable solution. If I’m not supposed to be seeing emails (or if its just a configuration within espresso), then I’d like to go that route.
In an attempt to get more information on this problem, I tried to configure the wp-smtp plugin (no luck), wp-mail-smtp plugin (no luck) and have as of now removed all mail plugins and still don’t receive emails for a failed registration.
On a side note, I did not find the place to opt-in within my espresso account for the Espresso plugin you reference. The client site is live right now, and I’m hesitant to add something that is not stable, but will give it a try on a test site if I can get a hold of it.
Thank you.
|
|
Tony
|
November 19, 2013 at 3:39 am
Hi Donna,
When a transaction fails, (invalid credit card info), the merchant account sends an email to the client, but I’m not seeing an email coming from Espresso.
No Event Espresso does not send out payment failure notifications. The attendee should receive a payment failure notification from the gateway provider but not the Event Admin.
When are admin emails sent so I can better understand the processing to set expectations for the client.
The Admin will receive a Registration confirmation email once the attendee has entered their details and pressed ‘Confirm Registration’. They should only receive this one email per registration.
‘Incomplete’ registrations can be anything from payments declined to user simply entering their details and then closing/navigating away from the page when the payment options are displayed. They do not apply to the events main attendee list until they are ‘Complete’
We have a guide posted HERE which shows how to get access to Pre-release channel.
|
