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JacqK
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September 24, 2022 at 1:11 am
Hello
We have the latest EE4.
We send reminders to our event attendees a few days before the event. It seems we would do this in EE4 using the batch email function. One of the things we remind event attendees of in the email is the name of the event, date and time of the event and venue. From what I can see, there are no shortcodes for event name, date, time and venue that are able to be included in a batch email? Would there be a way of including these shortcodes in the batch email or another way of sending the reminder with that information included?
Regards, Joe
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JacqK
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September 24, 2022 at 1:16 am
PS: sometimes we would only wish to send the reminder to selected, not all attendees
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Tony
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September 26, 2022 at 5:07 am
Hi there,
The batch email messages are based on ‘contacts’ rather than registrations so the batch message generator doesn’t have access to the event the message is generated for (thats why the shortcodes don’t show up currently) so you can’t use ‘event’ or ‘registration’ based shortcodes within that message type.
Think of it being passed a list of names (aka Contacts) and that you need to contact, you don’t have any additional context for those names, just the names and details linked to the ‘person’. That’s how the batch messages work.
So currently, the only way to include event-specific details in a batch email is to hardcode them into the template when you send the message.
The other option is to use the Automated Upcoming Event Notifications add-on:
https://eventespresso.com/product/eea-automated-upcoming-event-notifications/
However, there isn’t a way to exclude specific registration from that automated email, all registrations on the event/datetime will receive the notification.
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JacqK
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September 27, 2022 at 1:04 am
Thanks Tony
I guess one option would be to create a custom “Registration Approved” email and change the registration approved template to that in the event and then use the “Approve and Notify Registrations” in the bulk actions. However it seems when we do that, there is also an email generated to Admin for each attendee and if there are two attendees with the same email address, only one attendee receives the email. Is there something we can do in the settings to temporarily avoid the generating of admin emails and also ensure all attendees get the email?
Regards
Joe
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JacqK
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September 27, 2022 at 2:08 am
PS: just to clarify – we will often get different attendees registering from the same company and using the same generic company email for each registration. Even where there is the same email address, we would still need multiple emails sent to the same address
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Tony
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September 27, 2022 at 9:26 am
I guess one option would be to create a custom “Registration Approved” email and change the registration approved template to that in the event and then use the “Approve and Notify Registrations” in the bulk actions.
Yeah, you can do it that way as long as you remember to set the custom template before triggering the emails that should work fine.
However it seems when we do that, there is also an email generated to Admin
Disable the ‘Event Admin’ context on the custom template.
Edit the custom template, select the ‘Event Admin’ in the ‘context switcher’ dropdown at the top and slick ‘Switch recipient’. For more details on message contest see:
https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
Then click the toggle switch for that context to disable it.
if there are two attendees with the same email address, only one attendee receives the email.
Hmm, this ones tough, EE tried not to duplicate emails so having the same email address forces EE to skip. We might have a filter for this and I’ll check into it.
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JacqK
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September 27, 2022 at 5:22 pm
Thanks Tony – if there is a filter to prevent skipping the duplicate emails that would be great.
Just confirming my understanding – the skipping of duplicate emails only applies when you are using the approve and notify bulk function. EE4 will still send registration approved emails to attendees registering with the same email address and also when you us the batch email function?
Regards, Joe
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