Support

November 9, 2022 at 4:56 am

Hi there,

Avada runs the_content multiple times which then causes a few different issues on the page. We had a previous report of something similar here:

https://eventespresso.com/topic/avada-theme-is-displaying-event-details-in-page-header/

Try adding this snippet to the site:

https://gist.github.com/Pebblo/bb0c36c05392a3b91ea1c635fcaa794d

You can add that to a custom functions plugin on your site, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

That basically removes EE’s function from when Avada is running the_content and then re-adds them later to run ‘correctly’.

Does that help with the output?

We had a report of Avada doing this

November 9, 2022 at 9:11 am

Hmm, something else is going on here.

Can you send me a copy of the version of Avada you are using so I can try to reproduce this locally?

Officially Event Espresso does not support page builders and Avada are doing something strange here, but I’ll happily take a look and see.

November 9, 2022 at 2:09 pm

Ok, so I’m not making any changes to the site but what happens if you don’t use avada to control the ‘content’ of events?

Can you send me a copy of Avada I can install locally and take a look? I’d like to add enable debugging within EE and see what happens on the request, I can’t do that on a live site.

November 10, 2022 at 3:23 pm

The easiest method is using something like WeTransfer to send the .zip file to support[at]eventespresso.com

I’ll install it locally and see if I can spot anything.

November 15, 2022 at 5:07 am

Hi there,

My apologies, I missed the email, but yes I did and just started looking into this now.

Avada requires registration to install the additional plugins for it, I can request a test account with them but if you could also send over the ‘Avada Core’ and ‘Avada Builder’ I’ll try installing them locally to see if they’ll work without registration so I can view this whilst waiting on a response from them.

Side note – As a rule, we don’t purchase licenses to provide support for another theme/plugin, there are simply too many for use to purchase and my pockets aren’t that deep 🙂 We can request a test account/license just so we have the ability to use the theme/add-on as a user to reproduce the issue etc and most authors (including ourselves) will happily send over a copy/account to just that. However, some do refuse so just a heads up in case (in the past Avada have been happy to work with us iirc).

November 15, 2022 at 11:37 am

Ok Let me see If I can get the key from our client.

The problem with that is my install then counts towards their site limit so we generally don’t recommend using a live key unless it allows for test/dev sites.

I will send another email with the other two pieces you need.

Thank you.

November 16, 2022 at 6:00 am

Ok, so my snippet needed an update to make sure it only re-added correct filter to the_content based on the output.

https://gist.github.com/Pebblo/bb0c36c05392a3b91ea1c635fcaa794d

You’ve added the code to functions.php, however, that didn’t work at all on my site and I recommend using a custom functions plugin:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

(You will need to remove the code you added to functions.php before creating the above)

The ticket selector not being displayed on the events archive is due to a setting within Avada, it sets the archives to only show an excerpt, EE will only inject the ticket selector the_content, not into the excerpt.

On the site go to Avada -> Options -> Blog -> General Blog.

Set the ‘Blog Content Display’ option to ‘Full Content’ and save.

That will fix the /events/ output to display the ticket selector if you use my updated snippet.