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jokadesign
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January 24, 2017 at 12:15 pm
Hi
I reported recently that some customers were not receiving auto confirmations (see below).
We have had several complaints from customers who have received paypal payment confirmation but no automatic booking confirmation, particularly when booking our Saturday cooking clubs. I have just had an email through from someone who booked onto our Saturday class on 14/1.
I cannot find a resolution on the forum for this.
Please could you look into this for us?You asked me to come back to you with the status of the bookings.
You asked “If you take a look a registration for one of the user reporting this, what is the registration status?”
I finally have an answer: Approved.
Here’s a link to screenshots: https://www.dropbox.com/sh/5okn2odn4hyog7b/AAB8tuOBuV_R4aKiiFo-cI9la?dl=0
The problem is persisting and we have had numerous complaints, so I’m guessing there are some who have not bothered. It’s a BIG problem. I do hope you can help, urgently.
Thanks.
Joe
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Josh
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January 24, 2017 at 1:20 pm
Hi Joe,
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?
You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/
It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?
In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.
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