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Attendees receiving confirmation email, but not appearing under Attendees

Posted: November 20, 2013 at 9:54 pm


John Matthews

November 20, 2013 at 9:54 pm

Website at ycac.jp (registration at http://www.ycac.jp/event-registration/?ee=20 )

Running 3.1.34.1.P of EE, WP is 3.6.

So, I’ll receive a confirmation email for what seems like all attendees signing up for this event, but then checking the Attendees list I don’t see some of them.

A hint may lie in the PDF invoice, where there is virtually no data at all. Others have data in their PDFs, yet their attendee confirmation mails look virtually the same.

Note that I have had to hack up the php because we only pay at the door and EE has no easy option for that besides editing some of the payment phps. Additionally, I still have work to do in REMOVING THE PART WHERE IT SAYS YOUR PAYMENT IS NOT COMPLETE (~help me~).

Note also that users may occasionally be trying to type in Japanese, or rather in the Japanese IME’s version of double-width english characters. However, other people seem to be able to complete the process just fine even with that input.

Thanks.

  • This topic was modified 10 years, 5 months ago by  John Matthews.


Dean

November 21, 2013 at 2:41 am

Hi,

What could be happening is that they are not finalising the payment (either by paying OR by clicking the finalise/complete registration link) and then going back to register again.

This will cause the original registration to be over written, but they will still get the emails.

We added a javascript warning to the plugin (an alert box) to warn them of this, but as your site has a javascript error in the custom.js file, the warning (and other things like form validation) are not working.

“REMOVING THE PART WHERE IT SAYS YOUR PAYMENT IS NOT COMPLETE (~help me~).”

Well, the easiest way would be to add some CSS to hide that message BUT you may inadvertently hide other messages too.

.instruct {
display:none; 
}

If you want to be more targetted, you could edit the gateway file such as the invoice_vars.php and remove the following code

<p class="instruct">
<?php echo wpautop(stripslashes_deep($invoice_payment_settings['invoice_instructions'] )); ?>		
</p>

If you’re not using the Invoice gateway as a base for your on the door gateway the code will still be similar in the other gateways.

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Status: closed

Updated by  Dean 10 years, 5 months ago ago

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