Support

April 1, 2015 at 4:06 am

Hi

We have some PAID and FREE events on our website.

When someone registers for a FREE event the Attendees list is automatically updated, which works perfectly.

For PAID event a customer is able to register and pay for the event through WorldPay, which is working OK. The customer receives a confirmation email and e-ticket from us and a WorldPay confirmation of payment.

In ‘Event Overview’ – the Attendee list does not update, but shows a list of names. When I click on a name it shows ‘Payment Status’ as ‘Incomplete’. Do I have to manually log into my Worldly account to check payment has been received and then change the ‘Payment Status’ to ‘Completed’?

Am I doing something wrong?

Thanks

Version 3.1.36.6.P