|
Duane Roelands
|
October 25, 2013 at 9:32 am
We have determined that if more than one attendee for our event register from the same computer, without closing their browser, that the original attendee(s) is/are over-written and we loose their information.
What can be done to prevent us from loosing the original attendees information?
|
|
Josh
|
October 25, 2013 at 11:24 am
Hi Duane,
What can happen is there’s a feature in place that makes it so people don’t end up getting double charged in the event they hit the back button to go back and change something during the registration process. It sounds like they’re not going all the way through the registration process before they hit the back button and start a new registration.
They will need to make sure they go all the way through the registration process to the Thank You page before going and registering again. If there’s an online payment option the thank you page will display when they complete the payment. If it’s something like the offline payment option they’ll need to click the “finalize your registration” link.
If you’re using a newer version of Event Espresso it displays a warning if someone tries to hit the back button from the payment page to register again and it warns them their registration will be overwritten if they proceed. For example if they are on the Payment overview page where it says “Your registration is not complete until payment is received” and they hit the back button to register again a warning will pop up that says:
“Warning!!! Using the back button will overwrite your existing registration.
Are you sure you want to leave this page?”
One thing you can change settings wise is set the registration status to pending instead of incomplete. This will set each registration to a Pending status so even if they ignore that warning their registration will not be overwritten.
|
|
Duane Roelands
|
October 25, 2013 at 11:41 am
Hi Josh,
Thanks for the response. Unfortunately that isn’t the issue. We have walked people through the process where they have confirmed registration, completed a Pay Pal transaction, and then hit our event site again to register someone else. Once that second person registers, it is overwriting the first person.
We have also now discovered that some attendees are not receiving the automated response email once registering. Again, we are finding this issue where they are not receiving the automated responses when more then one person is registering from the same computer/browser.
Thanks.
|
|
Josh
|
October 25, 2013 at 12:29 pm
Hi Duane,
After they complete the PayPal transaction how are they getting back to the event site again? If they hit the back button it will overwrite their registration. They’ll need to go forward so that they land on the Thank You page. When they go to the Thank You page it clears the session in the browser.
One thing you can do is log into your PayPal account and change the “Auto Return” setting to on so they are automatically returned to your site. This setting is found in PayPal>Profile>My Selling Tools>Website Preferences. You will enter:
http://akcelerantconference.com/thank-you/
for the Return URL.
With the email not being received issue, I checked and right now your emails are set to send before payment is made. When it’s set this way the emails are sent *before* they go to PayPal to pay. You can install this plugin and it will log the emails that are sent so you can check whether the email was sent or not:
http://wordpress.org/plugins/email-log/
|
|
Duane Roelands
|
October 28, 2013 at 2:03 pm
Hi Josh,
After doing further research we noticed that other people had posted about the same issue, and that a workaround is to set the status to pending for everyone who registers. It seems to be recording everyone who has registered and not overwriting anyone (if registering at the same time/same computer), but no has registered through PayPal since we made the change.
Additionally, the automatic confirmation emails are still not being sent to everyone – some are getting them and some are not.
|
|
Josh
|
October 28, 2013 at 2:31 pm
Hi Duane,
I mentioned the suggestion of changing the status to Pending at the end of my earlier reply.
If it’s a case where emails are not being sent to everyone it may be one or more of the following conditions:
1) The emails are sent by your mail server, but the emails are flagged as spam.
2) The mailserver is timing out.
You can find out if either of these is happening by installing a plugin like this one to keep a log of the emails that are sent out:
http://wordpress.org/plugins/email-log/
Alternatively, you can use a service like PostMarkApp or Mandril to ensure that the emails get delivered. Built in mail servers on shared hosting plans are not always dependable because some ISPs will block the emails from even getting to someone’s spam folder if it’s a case where another site that’s hosted on the same server as your site is found to be sending out spam.
We have a plugin that works with either of PostMarkApp or Mandril that’s available in our pre-release channel that we can recommend:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
|
