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jryan9770
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February 16, 2022 at 2:15 pm
Hello,
I have just begun using Espresso over the past few months as I updated my website and built it in. I haven’t been able to access the registrants over the past 2 months so just opened them up in the App today (Espresso 4). When I opened them up there are registrations that are Approved and some that are Unapproved. Please explain this and help me fix this as I don’t want people that have been attempting to register not be able to register. How do I just have all approved registrants as a pathway in my Espresso account? How do I move the unapproved to approved — will forcing them to approve finalize them or what should I do? Is there a phone # that I can call to talk to a support person as that would be a much better customer service option for me.
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Tony
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February 17, 2022 at 7:54 am
Hi there,
I haven’t been able to access the registrants over the past 2 months
Can you explain what you mean a little further here, please?
Why can’t you access those registrations?
so just opened them up in the App today (Espresso 4)
The mobile app?
When I opened them up there are registrations that are Approved and some that are Unapproved.
Can you add a screenshot of this, please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
How do I just have all approved registrants as a pathway in my Espresso account?
In your espresso account? Nothing from here (EventEspresso) transfers over to your site.
Is there a phone # that I can call to talk to a support person as that would be a much better customer service option for me.
We don’t provide phone support and have some details as to why here: https://eventespresso.com/wiki/why-we-dont-have-phone-support/
Most of what you are asking for would not be available via phone support as we would need to see the details on the page.
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