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Maram
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April 21, 2017 at 1:21 am
Hi,
I have Event Espresso App on my iphone 7 ios 10.3.1
it used to work good. Today you released the new version 2.6.3 after that the app stopped working it keeps crashing
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Josh
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April 21, 2017 at 7:45 am
Hi there,
We’ll need more information to help. May I ask at what point does the app crash? For example, doe it crash on the log in page, when it loads up events, when it loads up a registration list, or when it scans a ticket?
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Maram
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April 21, 2017 at 8:18 am
Hi,
On log in page. It gives me loading after that the second the event page appears it crashes.
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Josh
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April 21, 2017 at 8:32 am
You can install this plugin:
https://wordpress.org/plugins/wp-rest-api-log/
Then capture the errors it logs when you try to log into the app in the WordPress > Tools > REST API log page.
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Maram
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April 21, 2017 at 8:45 am
{
“Pragma”: “no-cache”,
“X-Cache-Enabled”: “True”,
“Set-Cookie”: “ee_cookie_test=58fa1a7299947; expires=Sat, 22-Apr-2017 144258 GMT; Max-Age=86400; path=\/”,
“Content-Type”: “application\/json; charset=UTF-8”,
“X-Robots-Tag”: “noindex”,
“Link”: “<http\/\/smps.org.sa\/en\/wp-json\/>; rel=”https\/\/api.w.org\/””,
“X-Content-Type-Options”: “nosniff”,
“Access-Control-Expose-Headers”: “X-WP-Total, X-WP-TotalPages”,
“Access-Control-Allow-Headers”: “Authorization, Content-Type”,
“Expires”: “Wed, 11 Jan 1984 050000 GMT”,
“Cache-Control”: “no-cache, must-revalidate, max-age=0”,
“Allow”: “GET”
}
{
“data”: {
“code”: “rest_events_cannot_list”,
“message”: “Sorry, you are not allowed to list events. Missing permissions: ee_read_events,ee_read_others_events,ee_read_private_events”,
“data”: {
“status”: 403
}
},
“headers”: {
“Allow”: “GET”
},
“status”: 403
}
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Josh
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April 21, 2017 at 9:11 am
OK that’s a common issue where the Authorization headers don’t get passed to the apps and is caused by the server. You can fix this by following this guide:
https://eventespresso.com/wiki/ee4-event-apps/#apache-fcgi
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Maram
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April 21, 2017 at 9:16 am
Thank you for your reply
1. I followed this steps 1. I added SetEnvIf Authorization “(.*)” HTTP_AUTHORIZATION=$1
Immediately before the line that has
# BEGIN WordPress
2. I downloaded WP API Basic Authentication and the app was working fine yesterday the issue started when I upgrade it to this version
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Josh
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April 21, 2017 at 9:26 am
When did you download WP API Basic Authentication? That shouldn’t be necessary and may be causing some issues.
We can investigate further if you can complete the form on this secure page:
https://eventespresso.com/send-login-details/
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Maram
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April 21, 2017 at 9:52 am
I completed the form. Thank you
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Josh
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April 21, 2017 at 10:22 am
Hi there,
It looks like the form wasn’t completely filled out. Can you resend and be sure to complete the part where it asks for FTP credentials?
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Maram
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April 21, 2017 at 10:43 am
Done
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Josh
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April 21, 2017 at 10:53 am
Thanks, we’ll check those. Are you making any changes to the site at the moment? The reason I ask is because all of a sudden the backend is trying to load as https, but your site doesn’t appear to have an SSL certificate.
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Maram
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April 21, 2017 at 11:06 am
Yes my site has SSL certificate. And the reason is I am trying to make it load because I got a new message from the app “Your data is not secured”
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Josh
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April 21, 2017 at 11:13 am
Whatever you changed with respects to https appears to have broken the WP dashboard, and the FTP credentials you sent are not valid. We can take a look at this later if you can get the WP dashboard working again and if you can re-send the FTP credentials with verified information.
The message from the app about SSL isn’t relevant because your site has the Application Passwords plugin activated.
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Maram
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April 21, 2017 at 11:15 am
Hi,
After I forced my SSL Certificate I was able to login but now I get this message “The Requested resources could not be found but may be available again in the future. Subsequent requests by the client are permissible”
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Josh
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April 21, 2017 at 11:22 am
May I ask how does one force an SSL Certificate?
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Maram
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April 21, 2017 at 11:29 am
I don’t know as I told you I have SSL certificate but somehow it was not showing. I contacted my hosting company and they told me that they fore it.
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Josh
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April 21, 2017 at 11:50 am
Whatever your hosting company did, it’s breaking things because for example if I try to go to the wp-login.php page of your site, it returns a 404 not found error now. Can you contact them and ask them to fix?
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Maram
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April 21, 2017 at 12:03 pm
i contacted them now the website is working and I also sent a login info. Please help my event is after tomorrow
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Josh
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April 21, 2017 at 12:37 pm
As far as I can tell the apps seem to work okay when I log in with my iPad. You’ll need to make sure that you type in https://yourdomain.com (the s in the https:// is important now) when you enter the credentials into the app.
https://www.evernote.com/l/AAQsQgMY5vZJ1Y_HniHLVIEAB0RLtHL1MoY
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Maram
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April 21, 2017 at 12:59 pm
Thank you for your help. Somehow it worked so to help the others here what I did
1. I installed SSL certificate
2. I had EE3 version before and I have a user his role was Event Master Admin
and I was logging to the ee4 with it. I should change the role to “Event Administrator”
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Josh
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April 21, 2017 at 2:46 pm
If you run into any problems with logging in with the apps in the future, you might also try deactivating the basic authentication plugin that’s activated on your site because it may cause a conflict with the basic authentication that’s bundled into Event Espresso for the apps.
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