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App error message Requested resource could not be found (2)

Posted: October 25, 2018 at 9:43 am

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Kevin Young

October 25, 2018 at 9:43 am

We are getting this error message on both android and ios devices.
WP version 4.9.8
EE4 Version 4.9.69.p

Thank you,
Kevin


Josh

  • Support Staff

    •

October 25, 2018 at 10:09 am

Hi Kevin,

The first troubleshooting step for this is to rule out a plugin conflict. Can you try temporarily deactivating all other WordPress plugins besides Event Espresso, then try the app again?


Kevin Young

October 25, 2018 at 10:29 am

no luck


Kevin Young

October 25, 2018 at 11:37 am

DEactivated all the app except EE4 and its plugins. Still getting the same error.


Josh

  • Support Staff

    •

October 25, 2018 at 12:03 pm

You’ll need to make sure to input the correct website URL in the first field. If you still get an error even with the correct website URL, here’s the next troubleshooting step:
https://eventespresso.com/wiki/ee4-event-apps/#apache-fcgi
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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
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Status: closed

Updated by Josh 6 years, 1 month ago ago

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