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Wildlings
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January 21, 2018 at 5:03 am
Hi team,
We are receiving the Requested resource could not be found error message when attempting to checkin registrants. We are using Event Espresso version 4.9.55.p and WP 4.9.2. I have tried resetting the permalinks as per another post on the same topic.
The problem now is that we have no idea how to code or how to follow any further steps to solve the problem. Not tech savvy at all! Any help is appreciated.
Cheers
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Tony
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January 22, 2018 at 10:29 am
Hi there,
Which version of the App are you using?
When checking in a registrant, are you scanning a barcode and using that to check them in or manually, if scanning a barcode which mode are you using?
Can you post the full steps to reproduce this, please?
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Josh
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January 22, 2018 at 12:28 pm
Hi there,
Can you complete this form so someone from Event Espresso staff can investigate further?
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Wildlings
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January 22, 2018 at 11:40 pm
Hi Tony and Josh,
The app version I have is 2.6.3
To check in registrants I am choosing manual check in.
What is happening step by step:
Sometimes when I log in the request times out. Then once I get the list of events up…
I select the event
I select attendees
This takes a a little while to load. The list then comes up. I then tap the first registrant (or any registrant) and the Error Message pops up.
I will complete the form that you have attached as well. Thanks so much for getting back to me 🙂
Vicci
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Josh
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January 23, 2018 at 7:25 am
Hi there,
We received the temporary log in information you sent, but I’m afraid the information is incorrect. When I tried to log into the WP dashboard of your site once, it responded with:
ERROR: Incorrect username or password.
ERROR: Too many failed login attempts. Please try again in 1 minute.
Can you resend the secure form on this page and please be sure to input the correct information?
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Josh
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January 23, 2018 at 2:41 pm
Hi Vicci,
Thanks for resending. May I ask is there a specific event you’re having trouble with the checkins? The reason I ask is because I logged in with the app, tried a few different events and did some checkins (then later deleted the checkins) and I didn’t see any errors.
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Wildlings
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January 23, 2018 at 9:20 pm
Every event I try has the same error message. I tried deleting and then reinstalling the app. Thanks for trying Josh!
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Josh
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January 31, 2018 at 8:54 am
You’re welcome. If you need further help with this, we’re here to help.
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Wildlings
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February 7, 2018 at 12:42 am
Hi again,
We are still having the same problem and are unable to check anyone in without receiving the error message. Is there anything else we can do to fix it?
Thanks
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Tony
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February 7, 2018 at 9:33 am
Hi Vicci,
Can you resend valid credentials so I can try logging in and see if I get the error?
You can use the same form as above:
https://eventespresso.com/send-login-details/
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Josh
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March 13, 2018 at 12:12 pm
Hi Vicci,
Thanks for sending and I think we’ve gotten somewhere with troubleshooting this. When you fill out the log in form on the app, are you including the www. part of the URL when you input the site URL? If so, you’ll need to input the domain name only (don’t include the www. part of the site’s URL).
This seems to be an issue with GoDaddy Managed Hosting because we have not seen this issue on other sites.
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