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Newyork811
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July 7, 2017 at 11:33 am
When I try to login on Iphone 6 with the mobile app I get the following message: Error occurred – The Server was acting as a gateway or proxy and received an invalid response from the upstream server… I found a couple of threads with solutions that are beyond my capabilities and my coder is on vacation :/ and my client has an event…
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Josh
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July 7, 2017 at 12:23 pm
Hi there,
Can you post a link to the topic in question, and fill us in on what part you need help with?
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Newyork811
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July 7, 2017 at 12:33 pm
Sure, she said her reds didn’t match but I am using the correct info so that is not the issue, then there was a troubleshooting link that was provided that required code. TY!
Topic link:
https://eventespresso.com/topic/ticketing-mobile-app-error-when-attempting-login/
Solution link:
https://eventespresso.com/wiki/ee4-event-apps/#capabilities
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Josh
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July 7, 2017 at 1:12 pm
OK so in the other topic the solution did not involve doing any coding. The problem was they had input an incorrect URL into the app’s URL field. May I ask what’s the URL that you typed into the apps URL field?
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Newyork811
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July 7, 2017 at 1:47 pm
I tried 3 different URLs
http://newyork-811.com
newyork-811.com
http://www.newyork-811.com
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Josh
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July 7, 2017 at 2:14 pm
Those should be fine, because this URL returns results:
http://newyork-811.com/wp-json/ee/v4.8.36/events?order_by=Datetime.DTT_EVT_start&sort=DESC&include=Datetime.DTT_EVT_start,EVT_name
Have you tried going through the steps listed in the troubleshooting guide?
https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting
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Newyork811
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July 7, 2017 at 2:21 pm
No error messages apply that are in the troubleshooting guide…
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Newyork811
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July 7, 2017 at 2:35 pm
I figured it out. The permissions are for the wordpress account, which was not clear on the app. My client and I thought the log in info required was the Event Espresso account. I’m now in. Thanks for you time.
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Josh
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July 7, 2017 at 2:53 pm
It may be helpful to bookmark this for future reference:
https://eventespresso.com/wiki/ee4-event-apps/#login-apple
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Newyork811
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July 7, 2017 at 3:08 pm
Just FYI, as a UX note since the top field indicator includes “Website” URL I think it would be clearer on the app if the subsequent fields were also marked as “Website”
“Website” Login ID
“Website” Password
I think that’s what was so confusing, that the top field indicated “website” but the other 2 fields did not, which may make some users think the Log In and Pass refer to Event Espresso…
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Josh
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July 7, 2017 at 3:34 pm
FYI it might help to explain that Event Espresso doesn’t host/serve/store any of your event or registration data. That’s all served from your site.
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