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Jsanborn
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November 19, 2016 at 3:21 pm
When I try to login on Iphone 6 with the mobile app I get the following message: Error occurred – The Server was acting as a gateway or proxy and received an invalid response from the upstream server…
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Jsanborn
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November 21, 2016 at 12:06 pm
How do you set user and passwords for this app to work?
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Jsanborn
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November 21, 2016 at 4:50 pm
When I try to login on Iphone 6 with the mobile app I get the following message: Error occurred – The Server was acting as a gateway or proxy and received an invalid response from the upstream server…
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Josh
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November 21, 2016 at 5:18 pm
Hi Janeane,
You can follow the troubleshooting guide here:
https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting
Also, please be sure that the URL that you input into the app login exactly matches your WordPress site’s URL. If the app tries to connect to a different website, the app will return the error you saw.
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Jsanborn
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November 21, 2016 at 6:27 pm
Thank you for getting back to me. Yes, the error I was receiving was because the URL was not correct. Now I am getting an error for Credentials Mismatch – I am using the User Name and Password for the site – actually a username specific for the ticket taker – but none of them seem to work. Am I supposed to be using some other User Name & Password? In working on another ticketing system I had no problem with downloading the app and scanning tickets.
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Josh
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November 21, 2016 at 7:18 pm
The other ticketing system was quite likely not running on your web server.
Does your ticket takers user role have the required capabilities listed in the documentation?
https://eventespresso.com/wiki/ee4-event-apps/#capabilities
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