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Greg Scherrer
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October 23, 2014 at 2:32 pm
I am having a problem in EE4 that I believe was previously reported in the forums here:
https://eventespresso.com/topic/answers-to-custom-questions-not-saving/
I never saw a response to that issue.
Most of the time, answers to custom questions gathered during the registration process will be saved just fine. However, every now and then — seems like maybe 1/50 registrations — the answers will not save. These are registrations for which payment confirmation has been received from the payment gateway, so clearly the user has gotten through the entire registration transaction.
What’s very odd is that when I export a CSV of registrants, for rows where the custom question answers are not saved, the basic registration information appears in a separate set of columns to the right:
fname lname email address city state zip
However, for all others, this basic information is stored like this:
First Name[ATT_fname] Last Name[ATT_lname] Email Address[ATT_email] Address Part 1[ATT_address] Address Part 2[ATT_address2] City[ATT_city] State[STA_ID] Country[CNT_ISO] ZIP/Postal Code[ATT_zip]
Any ideas on what might be occurring?
Thanks,
-Greg
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Josh
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October 23, 2014 at 4:03 pm
Hi Greg,
I’ve done some troubleshooting on a few sites with this and it appears to be related to a JavaScript issue. Since it’s working most of the time for your site, when it doesn’t work it may be a case where:
a) the browser being used to register has JavaScript turned off
b) it’s an older browser like IE 6/7
I filed a ticket with the developer team and they’re going to work on fixing the underlying issue.
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Josh
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October 29, 2014 at 1:05 pm
Hi there,
A little update on this: Event Espresso 4.4.4.p was finally released today and it includes a fix for the issue you reported.
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Greg Scherrer
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November 1, 2014 at 12:55 pm
Josh,
Thank you! I’ve applied the update and will let you know if we see this problem continue. I appreciate the response and quick turnaround!
-Greg
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