Support

Home Forums Event Espresso Premium An error occurred while trying to retrieve the ticket selections for the event.

An error occurred while trying to retrieve the ticket selections for the event.

Posted: December 13, 2021 at 2:38 pm

Viewing 1 reply thread


hblorg

December 13, 2021 at 2:38 pm

Hello!

We receive the following error when selecting tickets and clicking Register Now (for non-logged in users:)
“The following errors have occurred:
An error occurred while trying to retrieve the ticket selections for the event.
Please click the back button on your browser and try again.
You need to select a ticket quantity before you can proceed.”

We are on WP-Engine and Caching is disabled per this article: https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/

https://hbl.org/events/poker-ride/


Tony

  • Support Staff

December 14, 2021 at 1:55 pm

I’ve just pushed version 4.10.23.p live on the site which includes a fix for this.

If you can’t see that update available on your site go to Event Espresso -> General Settings. Make no changes and just hit save, that will force an update check and should show the update in Dahsboard -> Plugins.

Viewing 1 reply thread

The support post ‘An error occurred while trying to retrieve the ticket selections for the event.’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso