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Aladin Alaily
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March 15, 2013 at 7:27 pm
Hello,
Just got this, now from a Canadian registrant, which means that the problem is not the great firewall of China, but something else….
Not everyone will make the effort to write an email to us with this so I am worried about how many times this is happening and not being reported.
This is a serious problem.
Here’s an email from someone in Waterloo, Ontario:
“I have now filled out Ivie’s registration details painstakingly online FOUR times on two different machines (one is a PC and the other an IPad). Each time I get to the stage of pressing SUBMIT, and I then receive a message indicating that “An error occurred. No attendee was received.” This wasn’t my error! I am therefore unable to pay on line.”
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Dean
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March 18, 2013 at 4:42 am
Hi,
I tried registering with your site a few times and couldn’t recreate this. I tried from a UK proxy and I am in Finland, bit went through fine.
Looking at the error, the only place I can find that this comes up is the payment page php file, and it is due to no attendee_id being passed over.
As such I tested this as best I could with cookies blocked, it still worked.
Only thing I can think is that it might be session related, but from the sound of the last email it doesn’t seem she let the session expire.
Is this just occurring on particular events or is it spread out?
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Aladin Alaily
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March 26, 2013 at 1:23 pm
Hi Dean,
Thanks for looking into this. It’s hard to know which failed registrations are caused for what reasons. Not many people actually report when they are having the id not passed issue.
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Dean
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March 27, 2013 at 1:12 am
Hi,
Understood. The issue is that currently we cant recreate this problem, and we don’t have much data available in trying to pinpoint the issue either.
I think right now all that can be done is data gathering. If it crops up again, jump on it and try and get as much information from the user as possible.
Are you still using the SSL certificate? Did you look into that aspect as Chris mentioned in the previous thread?
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Aladin Alaily
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April 1, 2013 at 11:46 am
Hi Dean, I heard from someone in the States and I asked them to use supportdetails.com for info… Here it is:
Operating System Microsoft Windows 7
Screen Resolution 1440 x 900
Web Browser Firefox 19.0
Browser Size 1440 x 770
IP Address 169.226.19.161
Color Depth 24
Javascript Yes
Flash Version 11.6.602
Cookies Yes
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64;
rv:19.0) Gecko/20100101 Firefox/19.0
Support Details is brought to you with love by the fine folks at Imulus.
Learn more about us at imulus.com or follow us on Twitter at twitter.com/imulus.
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Dean
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April 2, 2013 at 1:53 am
Hi,
Thanks for that, I will do some testing in Firefox
Are you still using the SSL certificate? Did you look into that aspect as Chris mentioned in the previous thread?
Never got a response regarding this, could you advise please?
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Aladin Alaily
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April 2, 2013 at 6:45 am
Hi Dean, thanks for looking into that.
Re: SSL: I was told a few times by you guys that SSL shouldn’t affect anything so I have been holding off on that. Are you saying that it is likely an issue now?
Your team also mentioned that the the fact that server environment is running on a Windows box which may be part of the problem… We are getting quite a few of these errors. Some however can signup just fine… it’s intermittent.
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Dean
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April 2, 2013 at 7:09 am
Hi,
Re: the SSL. It shouldnt be an issue, however, it is still something that needs to be looked at. Reason being is I don’t know exactly what is causing this issue so in order to figure it out you will need to do some troubleshooting.
We do not recommend IIS servers at all. Whilst some people have no issues with them, we do tend to see that a lot of people running Windows servers have headaches as EE does not like Windows servers, in fact even WordPress recommends a Linux based server.
Often the errors with Windows based servers are odd and irregular.
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Dean
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April 2, 2013 at 8:53 am
Hi,
I had a chat with Josh regarding this, and he feels that it is probably related to the Windows Server as per your thread here https://eventespresso.com/topic/shopping-cart-not-passing-all-events-to-paypal/page/2/
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Aladin Alaily
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April 10, 2013 at 11:45 am
Hi Dean, Ok — thanks. I was thinking about moving the whole thing over to a shared hosting service…. I’m thinking Bluehost. Would Bluehost be suitable for EE to work properly?
Thanks,
Sean
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Josh
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April 11, 2013 at 8:51 am
Hi Sean,
Bluehost is one of the hosts that we recommend on our Requirements page:
https://eventespresso.com/requirements/
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