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Glen Morrow
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February 23, 2016 at 2:54 pm
Hello folks
After enabling reCAPTCHA – we are now getting ‘An error has occurred:
A valid transaction could not be initiated for processing your registrations.’ error messages when people fill out the rego form and click through to finalise registration. If I have reCAPTCHA turned off it goes away.
I saw a thread about this on the forums but couldn’t see how it was resolved.
Can you help?
My site is svrc.vic.edu.au/pd/ – feel free to create some fake regos there to test.
Cheers, Glen
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Glen Morrow
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February 24, 2016 at 4:20 am
Hi folks
I’ve had to disable the re-captcha so we can keep taking registrations for events but was wondering if you can perhaps still shed some light on this issue? Thanks heaps!
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Lorenzo Orlando Caum
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February 24, 2016 at 7:02 am
Hi Glen,
We had a similar report come through last week but we have not been able to duplicate the issue on any of our testing sites. Have there been any recent changes to the site that you could share?
Thanks
—
Lorenzo
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Glen Morrow
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February 24, 2016 at 2:22 pm
Hi Lorenzo
There really hasn’t been any changes at my end. I did update Event Espresso to the latest version yesterday but it was doing it before that and the behaviour hasn’t changed. It only happens if I have re-CAPTCHA turned on. I really need it turned on because I’m getting spam registrations now. Though I’ve also asked our host to look at mod_security to see if that is a way around me not having to use reCAPTCHA. But either way the error is weird and I can’t figure it out.
We are running X theme, Cornerstone is the page builder we use, we also have Wordfence security though I’ve switched that off for the minute to see if that fixes anything (it doesn’t!). I’m a bit stuck.
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Tony
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February 25, 2016 at 5:05 am
Hi Glen,
One of our developers is investigating this.
Currently we suspect this is an issue with server setup, more specifically the ‘X-Frame-Options SAMEORIGIN’ header and we are working on a fix to see if we can prevent this.
As mentioned, for the time being you’ll need to keep reCatpcha disabled.
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Glen Morrow
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March 2, 2016 at 2:54 am
Hi folks,
Ok I’m now not using reCaptcha – so I know its hard to answer this but do you antiquate a solution in say the next few weeks? I guess I should just keep an eye on updates and check the changelog to know when the issue has been resolved?
Cheers, Glen
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Tony
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March 2, 2016 at 3:18 am
Hi Glen,
Unfortunately we can’t provide an ETA on a fix at this time, however your thread has been added to the ticket so once we have a fix for this we’ll post here to let you know (and in the change log once released)
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Glen Morrow
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March 2, 2016 at 4:08 am
Hey Tony, that’s really good, appreciate it thanks!
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Tony
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March 2, 2016 at 4:17 am
You’re most welcome 🙂
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