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An Email being sent to attendees, but not the one I want

Posted: October 17, 2012 at 4:56 pm

Imran Dean

October 17, 2012 at 4:56 pm


So when someone registers for an event, instead of getting my custom registration email that I have put into the general setting of the plugin they get sent a generic email which in it says

“Thank you xxx for registering for xxx Event. We hope that you will find this event both informative and enjoyable. Should have any questions, please contact xxx@emailaddress.

Ticket type:

Print Tickets: (A link Your Customized Ticket if the ticketing addon is installed.)

(generated by the QR Code addon, if installed)

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Your questions:
First Name:

I do not want my attendees to get this email instead I want them to get my custom email address. How do I do this. I don’t really understand why my custom email not being sent.

Many Thanks


October 18, 2012 at 1:18 am

Hi Imran,

Have you set a custom email directly in the events? This will override the general email set in the General Settings.

Imran Dean

October 18, 2012 at 1:58 am

No. How do you do that?


October 18, 2012 at 2:01 am

Hmm, well if you havent set an individual email for the events I am unsure whats happening.

Can you send login details?

If so, please send them via

Choose the “I am sending login info as requested” option and fill out the form

Regarding your question, in an individual events edit page, scroll down to the bottom and there is a section where you can create and email that is solely for that event, no others.

Imran Dean

October 18, 2012 at 2:32 am

Hi, I have fixed my issue, but i sent in contact form. Can you please delete the query now as I have resolved the issue. Many thanks for the help


October 18, 2012 at 3:15 am

Glad you got it sorted.

Imran Dean

October 18, 2012 at 4:58 am

Another quick question. How do I change who the email is from. At the moment it is saying WordPress. I want to change that to something else?


October 18, 2012 at 5:11 am

In Event Espresso > General Settings > Email Settings change Use fancy email headers to Yes.

This will make the emails show from the website name rather than the generic WordPress. Please note that you need to check that this doesn’t affect email deliverability as some servers don’t like it.

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