Support

September 8, 2012 at 6:26 pm

ADDITION: Also I have additional attendees being registered for their tickets. It seems that this could be causing the issue?

We really need to have each ticket registered to the individual attendee, and have the tickets display the proper purchase amount.

September 10, 2012 at 11:49 am

Hi Dean. Perhaps I didn’t state it clear enough. The amount being shown is double the group price. If the tickets are $50 each and 2 people are registered. The tickets and confirmation emails should state $100 total. However the tickets and confirmation state $200 total.

It’s as if because 2 people are being registered, the group totals are being applied to each registered member.

Please advise.

September 10, 2012 at 1:32 pm

Hi Garth,
Yeah it is calculating properly for the payment and checkout, however, when it displays the tickets, invoice and sends the confirmation email, the amount is double what it should be.
It is also reporting double the amount when you view the "Edit Attendee Payment Record"

Incorrect Amounts:
Ticket – https://www.box.com/s/1auunn9m6s253jh6tkr6
Invoice – https://www.box.com/s/akpqn3u6t9bf1ta15xko
Payment Record – https://www.box.com/s/d094tj147kjxfzi2udb7
Correct Amounts:
Payment/ Registration 2 x $50 – https://www.box.com/s/bcp4rhdkq3aldv2qvz1e
Payment / Registration 2 x $10 – https://www.box.com/s/5tsl83hab2dmyahj7qov
Authorize.net – https://www.box.com/s/8dpb9opepkr08iuem941
I hope this clarifies things.

September 10, 2012 at 6:32 pm

No, there’s nothing in that directory.

September 11, 2012 at 4:56 pm

I have disabled the Social Media plugin for EE. We’ll see if the problem continues. I’m testing now.

September 12, 2012 at 4:55 pm

We’ve had a few tickets sold in pairs and the prices are now showing correctly.

Perhaps the Social Media plugin should be fixed or at least new users warned that it can cause the amounts to double.

Thanks for the help though. I’m glad it was a simple fix. It’s working famously other than this little hiccup.