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Amount Charged Showing Double for 2 Attendees

Posted: September 8, 2012 at 6:16 pm


September 8, 2012 at 6:16 pm

I am using Event Espresso version 3.1.26

I am having a problem when 2 attendees register for an event, the amount being charged to is correct. However the amount being stored in the system and what is being generated on their tickets/confirmation emails is double.

The website is


September 8, 2012 at 6:26 pm

ADDITION: Also I have additional attendees being registered for their tickets. It seems that this could be causing the issue?

We really need to have each ticket registered to the individual attendee, and have the tickets display the proper purchase amount.


September 10, 2012 at 3:19 am

Hello Joshua,

I assume you are talking about group registrations. If so, yes it is correct that the tickets show the total price of the group ticket.

You could turn off the group registration and force each registrant to sign up individually.


September 10, 2012 at 11:49 am

Hi Dean. Perhaps I didn’t state it clear enough. The amount being shown is double the group price. If the tickets are $50 each and 2 people are registered. The tickets and confirmation emails should state $100 total. However the tickets and confirmation state $200 total.

It’s as if because 2 people are being registered, the group totals are being applied to each registered member.

Please advise.


  • Support Staff

September 10, 2012 at 1:08 pm

Which event are you referring to specifically? On the front-end when I prepare to checkout it seems to be calculating correctly for two registrations:

Or is there a setting/message in the confirmation email?


September 10, 2012 at 1:32 pm

Hi Garth,
Yeah it is calculating properly for the payment and checkout, however, when it displays the tickets, invoice and sends the confirmation email, the amount is double what it should be.
It is also reporting double the amount when you view the "Edit Attendee Payment Record"

Incorrect Amounts:
Ticket –
Invoice –
Payment Record –
Correct Amounts:
Payment/ Registration 2 x $50 –
Payment / Registration 2 x $10 – –
I hope this clarifies things.

Chris Reynolds

  • Support Staff

September 10, 2012 at 6:16 pm

Joshua —

Do you have anything in your /wp-content/uploads/espresso/templates directory?


September 10, 2012 at 6:32 pm

No, there’s nothing in that directory.

Seth Shoultes

  • Support Staff

September 10, 2012 at 8:40 pm


I have seen this happen when using Facebook and Twitter plugins, because they reload the page in the background, therefore doubling the price by the time it gets to the payment gateway.


September 11, 2012 at 4:56 pm

I have disabled the Social Media plugin for EE. We’ll see if the problem continues. I’m testing now.

Seth Shoultes

  • Support Staff

September 12, 2012 at 12:29 am

Thanks Joshua. Please let us know what you find out.


September 12, 2012 at 4:55 pm

We’ve had a few tickets sold in pairs and the prices are now showing correctly.

Perhaps the Social Media plugin should be fixed or at least new users warned that it can cause the amounts to double.

Thanks for the help though. I’m glad it was a simple fix. It’s working famously other than this little hiccup.


September 21, 2012 at 4:21 pm

We still have the Social Media plugin disabled and we are still getting some events that are being recorded as double in the table “wp1_events_attendee” in the column “amount_pd”

The amounts are being charged correctly through the payment gateway but this is causing concern to a lot of our customers and I am having to go in and manually edit this column daily.

Can you please advise?

dicky sukmana

October 1, 2012 at 3:27 pm

i’ve the same problem, any advise?


October 1, 2012 at 3:37 pm

I just updated to the newest version of EE, 3.0.27

Is there any way we could please have someone look into this problem.


October 1, 2012 at 11:36 pm

Hi Joshua,

Ive raised a ticket to get one of the devs to look into this, we will get back to you

Seth Shoultes

  • Support Staff

October 9, 2012 at 2:40 pm

@dean in the Codebase ticket you said you cannot recreate this issue.

@joshua do you have any other social media plugins installed? Does your theme connect to Facebook or Twitter?

Seth Shoultes

  • Support Staff

October 9, 2012 at 2:41 pm

@joshua another thing. Have you tried temporarily switching themes to see if that fixes the problem?


October 10, 2012 at 1:51 am

@seth, that’s correct I could not reproduce this issue.

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