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TCAR
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May 21, 2018 at 11:03 am
All of my registrations for classes are completely gone. Past AND upcoming! What do I do???
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Tony
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May 21, 2018 at 11:17 am
Hi there,
Those details are all stored in the database, have you recently made any changes to the database?
There’s a section in Event Espresso -> Maintenance -> ‘Reset/Delete Data’
Have you clicked any of those buttons recently? Do not click them now as they wipe the EE tables from the DB.
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TCAR
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May 21, 2018 at 11:21 am
Thank you so much for the response! Our site did crash last week. GoDaddy fixed it, but I don’t think they messed with the registrations and we only backed the site up to two days before…
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Seth Shoultes
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May 21, 2018 at 11:21 am
Hi there,
It looks like you recently updated Event Espresso. Is that correct? Did you make sure to update to the latest version of WordPress as well?
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TCAR
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May 21, 2018 at 11:22 am
I don’t know to be honest? I will if that helps?
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TCAR
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May 21, 2018 at 11:24 am
I’m not seeing the option to update WordPress…
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TCAR
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May 21, 2018 at 11:28 am
I need to access a backup because people are signed up and paid for classes
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Seth Shoultes
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May 21, 2018 at 11:38 am
Do you happen to know why the site crashed last week?
Regarding backups, you will need to reach out to GoDaddy, as they should have access to any backups.
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Tony
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May 21, 2018 at 11:40 am
We don’t keep backups of your data, its all on your server and we don’t have any access to it at all. The only time we have access to your server is if you purchase a support token and request w work on the site, at that point we would request temporary login details to log in.
GoDaddy fixed it, but I don’t think they messed with the registrations and we only backed the site up to two days before…
Sounds like they did, but we don’t have enough details to be sure.
Who has the database backup from 2 days before? you?
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TCAR
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May 21, 2018 at 11:50 am
Seth and Tony,
Wordpress was acting up and I was not able to edit pages. I tried to backup the site to the day before and according to GoDaddy, it glitched and only partially backed up. That caused the site to crash and they restored it. I will reach out to them and see what they can do.
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Josh
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May 21, 2018 at 2:20 pm
Hi TCAR,
As a preventive measure for the future, you can subscribe to a service like VaultPress and your site’s data will not only be backed up at least once daily, the backups are very easy to restore to.
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TCAR
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May 21, 2018 at 2:56 pm
Solved!!! GoDaddy did a restore of the site last week but only restored either the database or the files, but not both :/ Thank you both for your quick responses to my question earlier though. I appreciate it!
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