Support

December 24, 2013 at 5:20 pm

I can’t really put it on another page as the URL structure of this page is being used by a bunch of other things.

I don’t see why a shortcode would work on a upper level page and not a sub page. Shortcodes either work or dont. Also when I first installed the plugin and it added the pages to the top level, it didn’t work there anyways.

December 24, 2013 at 9:38 pm

For the record, I have tried the first thing you asked me to do. I will again put it on a top level page, and show you that it does not work (and yes I have changed the options page to point to that top level page): http://www.cdldodgeball.ca/registration/

Now it works if I put it on http://www.cdldodgeball.ca/about-us
But I don’t want it on the about us page. I want to put it on whatever page I need it to be on, which seemingly should work.

The fact that it works on the “about us” page proves my plugins aren’t the problem, also my demo site where this plugin IS working is an exact duplicate of the live site, so all the plugins are the same. The only difference between the working demo, and my not working live site, is the demo site is running event espresso lite, and my live site is running the paid version that I bought from you guys.

I really need to figure out why this shortcode isn’t working, I have to have registration working by January 1st.

December 26, 2013 at 2:04 pm

De-activating shortcode kid plugin doesn’t fix it (De-activating ALL my plugins doesn’t fix it).

I would have no idea what to change in my htaccess file if there was a problem, so I will just post them here:

DEMO SITE:
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

LIVE SITE:
# BEGIN W3TC Browser Cache
<IfModule mod_deflate.c>
<IfModule mod_headers.c>
Header append Vary User-Agent env=!dont-vary
</IfModule>
AddOutputFilterByType DEFLATE text/css text/x-component application/x-javascript application/javascript text/javascript text/x-js text/html text/richtext image/svg+xml text/plain text/xsd text/xsl text/xml image/x-icon application/json
<IfModule mod_mime.c>
# DEFLATE by extension
AddOutputFilter DEFLATE js css htm html xml
</IfModule>
</IfModule>
# END W3TC Browser Cache
# BEGIN W3TC Page Cache core
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{HTTP:Accept-Encoding} gzip
RewriteRule .* – [E=W3TC_ENC:_gzip]
RewriteCond %{REQUEST_METHOD} !=POST
RewriteCond %{QUERY_STRING} =””
RewriteCond %{REQUEST_URI} \/$
RewriteCond %{HTTP_COOKIE} !(comment_author|wp-postpass|w3tc_logged_out|wordpress_logged_in|wptouch_switch_toggle) [NC]
RewriteCond “%{DOCUMENT_ROOT}/cms/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index.html%{ENV:W3TC_ENC}” -f
RewriteRule .* “/cms/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index.html%{ENV:W3TC_ENC}” [L]
</IfModule>
# END W3TC Page Cache core
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

December 29, 2013 at 2:58 am

Hi Tony,

Sorry for the late response. No, adding the page to the “do not cache” section and purging the cache didn’t work.

I can put the code on my about us page, without disabling any plugins, or adding the page to the do not cache list and it works fine. Try moving the shortcode to another page? Nothing works. I really don’t understand what the issue is.

Is there someone I can direct message my Log!n information to so one of your guys can check it out?