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Guy Michaels
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July 5, 2017 at 9:08 am
There is a LARGE number of my emails (tickets confirmations, payment confirmations) that always got to the vast majority of my guests SPAM or JUNK folder! I get probably 50 calls a day saying “We never received any emails” and I always have to tell them to check their spam or junk folder. Once they do, they find everything in those two folders.
How do I stop this??? In the general settings of EE3 there is a FROM (email address that I have entered as Guymichaels@guymichaels.net According to Godaddy, they are saying that since guymichaels@guymichaels.net is pointing to Godaddy servers and the emails are generated from YOUR servers… this is why the recipients emails are classified as SPAM.
HOW TO I RESOLVE THIS?
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Josh
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July 5, 2017 at 9:43 am
Hi Guy,
Godaddy support actually said the emails are generated from our servers? That is absurd. The emails are not in any way generated by our servers. When an email gets sent via the Event Espresso plugin, it’s sent in the same manner as any other email generated by WordPress via the wp_mail() function. So the emails are actually generated from Godaddy’s servers, unless you’re using a transactional email plugin or similar.
You can elevate the support ticket on Godaddy’s end and let them know that you’re having email deliverability issues and they may need to make adjustment to the email settings there. Or alternatively you can use one of the recommended transactional email services:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Guy Michaels
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July 5, 2017 at 10:19 am
So go daddy says they can’t help. They don’t know anything about your company. You say you can’t help. So what am I stuck? SOL? Is there a setting in WordPress I need to change? Do I need to download the WP Mail app? I don’t know what to do and I don’t think I should have to sign up for yet another iron in the fire with some transactional email service? What is WP mail? How can I configure it?
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Josh
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July 5, 2017 at 10:48 am
I did not say I can’t help. What I actually wrote was it’s absurd they think the emails are sent by Event Espresso’s email servers. You do have options to get this resolved, but I’m going to be honest with you and let you know the resolution is not going to involve changing settings within Event Espresso or WordPress.
Option 1) Elevate the support ticket with Godaddy and let them know the previous support tech made an incorrect assumption about WordPress email and you need help from someone there that understands how to configure the mail servers for you Godaddy hosting account. They either need to a) configure the mail server settings or b) get you onto another server (see option 2 for a potential reason for this).
Option 2) Use a transactional email service. I get that you don’t think this is necessary, but even if you were on a recommended host (Godaddy isn’t) it would still be recommended because a transactional email service is the right tool for the job. Shared hosting email is prone to email deliverability issues. It might help to explain a bit further: You’re on a shared host. One of your neighbors may be using the same server to send spam. ISPs don’t know that your site is legit, all they know is your site is on the same server that’s blasting out spam, so your emails get flagged too. The transactional email service will remove this obstacle for you.
Option 3) You follow this guide and go through its trial and error steps:
http://o365info.com/configure-your-wordpress-site-to-send-e-mail-via-godaddy-mail-server-shared-hosting-plan-part-6-6/
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