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Nancy Dufford
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September 4, 2015 at 1:15 pm
I purchased a support token on Aug. 14 because we were unable to add new events to our website calendar. Support folks (Dean?) fixed problem by updating us to EE 3.1.37.5, but this morning I am encountering the same problem: error messages when I try to submit a new event to the calendar. See thread: https://eventespresso.com/topic/unable-to-submit-new-events/#post-168755
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Tony
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September 8, 2015 at 3:47 am
Hi Nancy,
When attempting to create a new event if you view your ‘Start Times’ do you have multiple start times, like this – http://take.ms/MIld6
Or possibly multiple pricing sections like this – http://take.ms/cNBqR
When creating a new event each of those sections should only have one by default, so if you have multiples it will help identify the problem.
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Nancy Dufford
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September 8, 2015 at 9:12 am
Yes, we’re getting multiples in the start time and pricing section fields. (That happened last time we had this problem as well.)
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Tony
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September 8, 2015 at 10:47 am
Can you provide temporarily login details so we can take a look at this please?
If so please use this form:
https://eventespresso.com/send-login-details/
We’ll need both WP Admin and FTP details.
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Nancy Dufford
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September 9, 2015 at 9:05 am
Seems to be working now, Tony. Thank you.
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Tony
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September 9, 2015 at 9:10 am
Great, thank you for letting me know.
If you have further problems please let us know.
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