Support

July 7, 2016 at 12:03 pm

You’ll want to check the To: field in the Admin message templates. The To: field will need to be either [CO_EMAIL] or [CO_FORMATTED_EMAIL] for the email to go to the Organization contact email.

July 8, 2016 at 11:24 am

You go to Event Espresso > Messages > Default Message Templates, then click any of the links under the Messenger column that say “Event Admin”. There is more info and some screenshots in the documentation:

https://eventespresso.com/wiki/messages-system-working-with-message-contexts/

July 8, 2016 at 4:05 pm

I think that is the correct template for sending notification of someone registering for an event? Is it?

The To: field will need to be either [CO_EMAIL] or [CO_FORMATTED_EMAIL] for the email to go to the Organization contact email. If it’s set to [EVENT_AUTHOR_FORMATTED_EMAIL] then the email will go to the email address associated with the account that belongs to the author of the event.

Also, one other question regarding notification of event signups. Is it possible to send the signup notifications to different email addresses depending upon which category the event is in?

No, however as mentioned above, the email can be set to go to the event author. So if you set up author accounts on your site for each of those email addresses, then set the author of the event in the event editor, the email will go to the email account for the event author. You’ll use this short code in the To: field with this set up:
[EVENT_AUTHOR_FORMATTED_EMAIL]

July 8, 2016 at 5:35 pm

What is the reason for the group event registration details message?

Which message template is that one?

I assume if I leave an address out of the to field for any message that effectively turns it off correct?

That’s correct.

July 12, 2016 at 6:31 pm

The Primary Registrant message types are optional. They’re only recommended if you need to send a unique message to the Primary Registrant, where the message is different than the message that goes to all of the other registrants.

July 13, 2016 at 1:23 pm

Hello,

Event Espresso 4 now has a messages queue that shows messages that are being created and sent out. You shared that testing works for you but they are not receiving any notifications.

Are you testing as the registrant/attendee?

If you go to Event Espresso –> Messages, then do you see any failed messages or do those recent tests show as green (sent)?

—
Lorenzo

July 14, 2016 at 12:30 pm

Okay, thanks for clarifying further.

Does the event admin email address have any advanced junk filtering? For example, I’ve seen email accounts which only accept emails from trusted senders.

One other thing, is the email address and actual email address or is it a forwarder that routes emails to another email address? If it is a forwarder, then are the Event Espresso emails within the junk mail folder?

—
Lorenzo

July 15, 2016 at 4:47 am

Would that impact it?

The fact that the emails are forwarded from a single email should not effect it, infact that is the setup I recommend when you want multiple users to receive the admin emails at once as it is the most reliable. However the host may have restrictions on the emails that are preventing this, but lets work through EE first.

So, lets break that down.

Your Registration Approved message template has the ‘Event Admin’ context TO field set to [EVENT_AUTHOR_FORMATTED_EMAIL]?

Within Event Espresso -> Messages -> Message Activity you CAN see the event admin email being listed there? Like this – http://take.ms/d7tUC
(With it being a _FORMATTED shortcode you’ll see the Event Author name and not the email address it was sent to)

If you CAN see the message there, it is being triggered and sent by EE, after that point EE has no control over the email so it could be an issue with the mailserver. But… lets confirm the event admin email shortcode is actually using the email address that is expected.

Edit the message template the event uses, the default one will be Event Espresso -> Messages -> Default message template -> Registration Approved -> Event Admin.

Now set the TO field to use [EVENT_AUTHOR_EMAIL] (now its just an email address, not formatted so we can see it within the message activity list) save and add a new registration onto a free ticket for the event (so that the reg approved message is triggered).

Wait for the message to generate and send (refresh the page every 60 seconds until done). Now confirm if the email address shown for Registration Approved message, event admin context show the email address you are expecting?

July 15, 2016 at 8:41 am

Can you explain what you mean by second author?

Actually, could I take a look within the admin and see how this is setup? If so you can send temporary login details using:

https://eventespresso.com/send-login-details/

July 15, 2016 at 10:44 am

From looking within your messages activity it looks like EE is working as expected and I don’t see any failed messages (other than one from the 7th July)

The ‘No Recipient’ message you mentioned may not have generated when you view it, it will show that message until generated.

So emails going to different authors aside for a little, I first need to know if the email is being received? The message is being triggered and sent by EE correctly, the last email sent from EE seems to be to the professional services team, did they not receive that?

You could also install the WP Mail Logging plugin which hooks as late as possible and logs the emails. If the emails show there (I’m almost certain they will do) then the emails are being sent from your site but rejected somewhere along the way if they aren’t being received.