Posted: November 23, 2017 at 9:23 am
I had to make several new registration form questions: Address1, Post Code, Gift Aid and Terms and Conditions. All are required. I deactivated the default Address and Zip/Postal Code system questions in the Question Group #2. In the Registration Approved template for Event Admin I added the following shortcodes to the [EVENT_LIST] section … Registrant Details: Everything is displaying properly on the form and in the notification email apart from Address1 and Post Code, which are just blank. I’m wondering if I should create new specific shortcodes? Any ideas what I’m doing wrong please? |
|
Hi there, Can I ask why you needed to create custom questions for those fields when they have system questions? The reason it’s not working is the |
|
Thanks Tony, The Address and Zip/Post Code system questions are not required and cannot be edited, so I had to duplicate them in order to set them as required. I’ll try your solution and let you know how I get on tomorrow. |
|
What makes you think they can’t be edited? The system questions can be edited and set to to required. Go to Event Espresso -> Registration Form -> Questions Click to edit the question name to edit and set the field to required – The padlock icon just indicates that you can’t remove the question, it’s a lock on the checkbox, not the question itself. Adding your own custom question for those values means that any section within EE that is expecting a value in those fields will no longer work as expected (like the above shortcodes) |
|
Well that is weird, I tried several times to edit and save both of those system questions and each time they reverted to Optional. Now it works! Thanks for help … problem solved. |
|
Ahh, that could have been due a bug in a previous version. We pushed some fixes in 4.9.51 to prevent that from happening, I can see your site is now running .52 so will now have those fixes. |
|
Phew! I thought either I was losing it or that something was broken with my site. Thanks again for your help. |
|
You’re most welcome and apologies for any confusion caused 🙂 |
|
The support post ‘Address1 and Post Code missing from Registration Notification emails’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.