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webmike
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June 20, 2022 at 1:59 pm
Hello,
I would like the ability to either add additional tickets at a later date as admin or even the ability that purchaser can buy additional tickets at a later date, both without creating a new registration.
Is this possible?
The main issue why I need this kind of functionality is: Let’s say I have one required ticket and a few additional not required tickets in my event. If someone who already bought the required ticket wants to purchase an additional, not required ticket at a later date, at the moment they cannot do this, even if they created a new registration, because they would have to pay again for the required ticket. Does this make sense?
Thank you for your help!
Best regards,
Mike
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Tony
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June 21, 2022 at 5:56 am
Hi Mike,
Currently, we don’t have this functionality within EE. Once a registration has been finalized within EE you can not add additional tickets to that group (including if the ‘group’ was just a single ticket to begin with).
As it stands to add additional registrations/tickets you would need to recreate the registration selecting the correct number of tickets and basically re-registering the user, then cancel the original registration(s).
You can do the above within the admin which will allow you to finalize without payment and then re-apply the payment to the new registration. Go to Event Espresso -> Events -> {hover over event} -> Registrations, at the top click ‘Add new registration’.
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webmike
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June 24, 2022 at 4:33 pm
Hi Tony, thanks so much for your response and the suggestion. I think I will do the following workaround: Temporarily disable the required ticket and then register them via the admin as you suggested.
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Tony
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June 27, 2022 at 5:17 am
Sounds like a plan 🙂
We have had this feature requested a few times now and do have it on our roadmap here:
https://trello.com/c/n5ZVbXwM/79-allow-adding-of-registrants-to-existing-transactions
If you would like to add your vote there we use the roadmap to help decide which features to work on next.
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webmike
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July 4, 2022 at 3:08 pm
Thank you! I just voted for it. 🙂
Great that you have a such a process using Trello!
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Tony
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July 5, 2022 at 5:52 am
Great 🙂 Thanks for adding your vote.
We implemented the roadmap a while back to help gauge the most requested features. I should note that it’s not a strict “XX number of votes and that’s what we’ll work on” type of board but one that helps us make better decisions based on the numbers requested.
I don’t want to discourage the use of it as we really do use it, but just note that we use it as part of the decision process for features and where EE is heading as a whole, but its not the whole picture 🙂
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