Support

February 3, 2020 at 2:37 am

Hi Sue,

PayPal’s error 10002 can have multiple causes, but ‘Account is restricted’ is fairly specific and usually means you’ll need to contact PayPal.

Which PayPal payment method are you trying to use?

February 5, 2020 at 12:00 pm

Please do let us know how this goes.

I’ll add this here as we’ve had a few users try to use the wrong credentials previously, so although I’ve mention you’ve already double checked this you might want to go over the steps here:

https://eventespresso.com/wiki/paypal-express-payment-gateway/#locate

Just to be 100% sure you are using the correct credentials from your account.

It does sound like an issue on PayPal’s end and they need to update something on your account, but probably a good idea just check the above.

February 10, 2020 at 3:59 am

Hi Sue,

Just a stab in the dark here, but I realised I didn’t confirm if you have a business/premier account with PayPal, you’ll need to update your account if you are trying to use a PayPal Personal account.

(Tbh I can’t remember if the credentials would even show up on a Personal account, but PayPal Sandbox accounts are often inconsistent with live accounts so I can’t test this without creating a new live account)