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Gonçalo Pereira
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September 8, 2015 at 5:12 pm
Hi,
Today we noticed that the abandoned registrations are being sent to our mailchimp lists.
This can be a source of problems because they will be targeted in our campaigns and some can, rightfully, complain.
I have noticed that another user raised this issue here:
https://eventespresso.com/topic/incomplete-and-complete-attendees-in-mailchimp-ee4-add-on/
It would be very helpful to have an option to prevent this from happening!
If nothing can be made concerning this we will have to rethink if we are going to use this addon to integrate with mailchimp…
Thanks,
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Lorenzo Orlando Caum
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September 9, 2015 at 8:25 am
Hi Goncalo, the behavior is still the same. I’ve added additional feedback so we can discuss creating more options on when a registrant is added (e.g. add during registration checkout or add after a registration is approved).
—
Lorenzo
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Gonçalo Pereira
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September 9, 2015 at 10:19 am
Hi Lorenzo!
Thank you for your reply.
This issue is a matter of concern for us because we don’t want to send messages to someone that didn’t complete the checkout process.
Upon checkout we give the user relevant information and, if they abandoned, they will not read it! In our next mailchimp campaign they will receive an email…
We would like to have an expectation about the solution for this.
Thanks,
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Lorenzo Orlando Caum
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September 9, 2015 at 10:51 am
Hello again Goncalo,
I do understand and I’ll update this support post once I hear back from our developer who is reviewing the issue.
—
Lorenzo
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Gonçalo Pereira
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September 25, 2015 at 4:16 am
Hi Lorenzo,
Any news on this matter?
Thanks
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Tony
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September 25, 2015 at 4:47 am
Hi Goncalo,
The next version of the MailChimp Add-on will allow you to select when a registrants information is sent to MailChimp.
This will be either:
1. As soon as the information is available.
2. As soon as checkout has been complete (ignoring payment status, so if you use invoice they user will still be added)
3. Finally, when the registration is approved. (Payment is applied)
Will that work?
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Gonçalo Pereira
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September 25, 2015 at 7:56 am
Hi!
I believe that the third option will solve our main problem but the other ones will also be useful in different scenarios.
Thank you very much for the update.
Do you have an expected date to deliver this new version?
Thanks
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Lorenzo Orlando Caum
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September 25, 2015 at 8:03 am
Hi,
This should be ready for next week.
Thanks
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Lorenzo
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Gonçalo Pereira
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September 25, 2015 at 8:53 am
Hi Lorenzo!
Thank you for the update.
Let me congratulate you and all EE staff for the support and excellent work.
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Lorenzo Orlando Caum
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October 22, 2015 at 3:21 pm
Hello, we replied to your other support post and also wanted to post an update to this one just incase another member has a similar question.
The latest version of MailChimp for Event Espresso 4 includes various options for controlling when the registrant/attendee information is sent out:
https://eventespresso.com/topic/abandoned-transaction-users-imported-by-mailchimp-addon-2/#post-177777
Thanks
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Lorenzo
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Gonçalo Pereira
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October 23, 2015 at 3:52 am
Hi Lorenzo!
Thank you very much.
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