Support

November 2, 2017 at 9:27 am

Hi there,

The first two emails are not generated by Event Espresso, those are the default emails that WP sends to new users. There are a number of plugins that let you customize the the From address and even the contents. Some examples include:

https://wordpress.org/plugins/send-from/

https://wordpress.org/plugins/email-templates/

https://wordpress.org/plugins/welcome-email-editor/

The next email was the tickets email and the last was the event information. Is there a way to consolidate these email?

Yes you can consolidate those two emails into one. The recommended approach is you copy the part of the ticket notice email into the event information email, then you can deactivate the Ticket Notice message. You go to Event Espresso > Messages > Default Message Templates to edit the message templates.

For large volume of emails going out, is their a way to default to a STMP for faster efficiency?

For large volume of emails going out, is their a way to default to a STMP for faster efficiency?

There are a number of WP plugins that route the email to SMTP, and an even better approach is use a transactional email service. See also:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

November 6, 2017 at 4:34 am

EE basically builds out the email content and then passes all of that over to a WP core function called wp_mail().

wp_mail() basically checks that the headers and formatting of the email are correct and then passes it over to your server to do whatever it wants to do to send the email.

The above error means that EE passed over the email to wp_mail() which did its thing and then returned ‘false’, meaning something failed. Unfortunately, wp_mail() doesn’t provide error reporting in most cases, it just returns true or false to show if the process succeeded/failed. So the error message above is a pointer at one of the possible causes but as EE does not know what the problem actually is, it’s the best guess.

SMTP and Transactional email plugins hook into wp_mail() just before it passes the email to the server and sends it whatever way that plugin is setup to do. If those plugins are de-activate then it again goes back through your server.

I’d recommend setting up postmark again, confirm that it is setup correctly and then use a plugin such as Check Email to send a simple text email and confirm that works.

You need to get a reliable mail server working before trying to use EE’s HTML emails.

November 7, 2017 at 2:54 am

You’re most welcome, I’m glad it’s working for you now.