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Milan
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October 16, 2013 at 12:11 pm
Hi, we are having trouble with QuickBooks Mechant Services Settings. Here is the log entry:
[ 2013-10-16 11:55:56 ] payment_page.php -> event_espresso_pay
Payment for: Doe, John|| attendee_session id: c86a2ac40c30b66d36d51ac468a2bd36-525eb5f3b86b02.33791884|| registration id: 1-525eb6b43abb4|| transaction details: s:414:”<?xml version=”1.0″ encoding=”ISO-8859-1″ standalone=”no”?>
<!DOCTYPE QBMSXML PUBLIC “-//INTUIT//DTD QBMSXML QBMS 2.0//EN” “http://webmerchantaccount.quickbooks.com/dtds/qbmsxml20.dtd”>
<QBMSXML>
<SignonMsgsRs>
<SignonDesktopRs statusCode=”2040″ statusMessage=”Authorization Error” statusSeverity=”ERROR”>
<ServerDateTime>2013-10-16T15:55:56</ServerDateTime>
</SignonDesktopRs>
</SignonMsgsRs>
</QBMSXML>
“;
Event Espresso version 3.1.35.1.P
WordPress version WP 3.6.1
Installed plugins
Event Espresso – Calendar by Event Espresso version 2.0.6.2,
Event Espresso – Social Coupons by Seth Shoultes version 1.5.3.1,
Event Espresso – MailChimp Integration by version 1.1,
Event Espresso – Members Addon by Event Espresso version 1.9.7.2,
Event Espresso – Multi Event Registration by Seth Shoultes version 1.0.4,
Event Espresso – Permissions by Event Espresso version 1.5.4.1,
Event Espresso – Recurring Events by Event Espresso version 1.1.7.1,
Event Espresso – Social Media by Event Espresso version 1.1.5.1,
Event Espresso – Ticketing by Event Espresso version 2.0.10.2.p,
Event Espresso Requirements Check by Event Espresso version 0.9,
Event Espresso by Event Espresso version 3.1.35.1.P,
WordPress Importer by wordpressdotorg version 0.6.1
Let us now if more info needed. Help appreciated.
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Milan
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October 17, 2013 at 5:27 am
Hoping to get an idea of where the failure is occurring. The setup at Intuit is quite complicated. A step by step guide would be most appreciated. Thanks
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Milan
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October 18, 2013 at 9:13 am
no ideas?
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Milan
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October 20, 2013 at 11:19 am
We have not received any response for our support post.
We are stuck and cannot proceed with the product we have purchased from you without at least some basic help. Please advise.
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Dean
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October 21, 2013 at 5:19 am
Hello, Milan,
Sorry for the late response.
Well, it looks like some of your settings aren’t set up correctly as it is failing to authorise, so basically you can’t log in as your details are wrong.
Have you check the help section in the Payment Settings? It provides a step by step guide to configuring the gateway – http://d.pr/i/A2lh
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Milan
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October 21, 2013 at 7:33 am
Thanks for your response! I went through the process in your screenshot again, generated a new connection ticket which I pasted into QuickBooks Connection Ticket and a new test transaction worked! In looking back, I see my error might have been in checking “Use PTC (Development) Server” when generating the initial connection ticket. Thanks again!
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