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Matt Cook
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May 23, 2014 at 5:29 am
Hi,
We are running an event where we want some users to add a code that gives them the event for free. But when they enter the code and hit register, it takes a while but it then displays a 404 error. The user is registered, but wondering what I can do to prevent the 404 from displaying – as it is causing people to re register.
Thanks
Matt
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Tony
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May 23, 2014 at 5:36 am
Hi Matt,
Do you have any security plugins installed?
Could you setup a test event and assign a 100% promo code to that event so that we can run a test registration and see what is happening? Or if you prefer just let us know which event we can run a test registration.
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Matt Cook
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May 23, 2014 at 5:41 am
Hi,
Yep, try – http://www.kstennis.co.uk/offers/
And register for BLTC Mini Greed Wednesday(2nd one down)
The offer code is SCHOOLOFFERS.
Matt
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Tony
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May 23, 2014 at 6:03 am
Hi Matt,
That Promo code does not seem to apply to that event – http://take.ms/uPfeT
Could you recheck that event accepted that Promo code please?
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Matt Cook
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May 23, 2014 at 7:19 am
Ah – apologies should be –
SCHOOLSOFFER
Matt
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Tony
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May 23, 2014 at 10:51 am
Hi Matt,
I can see the issue on your site, but it doesn’t happen on any of my test sites.
Are you running any Security or Redirect plugins?
If you go to Event Espresso -> System Status. Are there any alerts there?
The promo code that is being applied is that a Global Promo code?
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Matt Cook
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May 30, 2014 at 6:24 am
Hi,
No security or redirect plugins are running. EE System Status has no errors. The promo code is not global..
Matt
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Sidney Harrell
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May 30, 2014 at 11:04 am
I just ran through a test registration without seeing the problem. Did you change something?
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