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Stichting Galakoor Amsterdam
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November 26, 2014 at 6:50 pm
Hi,
After trying to do the same thing as described in topic, my General information page went blank (every field has a ?-icon now and whatever country I select, after saving the field says: “No country selected”).
Any change I make to this general information page now, is not being saved and Event Espresso doesn’t work on my website any more!
What did I do wrong, and more importantly: how to solve this?!?
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Stichting Galakoor Amsterdam
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November 26, 2014 at 6:53 pm
https://eventespresso.com/topic/how-to-change-eur-to-e/
This is the topic I was talking about in my post
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Lorenzo Orlando Caum
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November 26, 2014 at 7:20 pm
Hi,
That support post is several years old. Are you on the latest version of Event Espresso 3?
https://eventespresso.com/wiki/change-log/
If not, please update your software to refresh the file that may have been changed.
Otherwise, please reverse your change.
Let us know when the page starts to work again.
Thanks
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Lorenzo
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Stichting Galakoor Amsterdam
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November 26, 2014 at 7:35 pm
Well, I reversed the change (put € back to EUR) but it won’t work. I even copied the file back from my installation package (was that wise?)
I can try to update Event Espresso, although I am using version 3.1.36.6.P
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Lorenzo Orlando Caum
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November 26, 2014 at 7:39 pm
Do you have a database backup available from before this change?
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Lorenzo
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Stichting Galakoor Amsterdam
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November 26, 2014 at 7:48 pm
No unfortunately not… I only have the installation documents…
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Stichting Galakoor Amsterdam
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November 26, 2014 at 7:58 pm
Furthermore, from the back-end: the permissions for the file organization_config.php is set to 0644. I don’t know if that may be of any influence…
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Lorenzo Orlando Caum
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November 26, 2014 at 7:59 pm
Hi, without making any other changes, could you take a look at other areas of Event Espresso within your WP dashboard to see if this issue is appearing there?
I can share some information on how to drop the general settings information from the DB but I need to be sure that only this page has been affected.
Thanks
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Lorenzo
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Stichting Galakoor Amsterdam
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November 26, 2014 at 8:04 pm
Editing a random event works just fine. All changes are being saved.
So it appears that the problem of not saving settings only affects the General Information file/section
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Lorenzo Orlando Caum
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November 26, 2014 at 8:08 pm
Hi,
Be sure that you have already reversed the edit to the plugin file. If you aren’t sure, then remove the plugin and install a fresh copy but do not activate.
Then login to the database via PHPMyAdmin or Adminer and go to this table:
wp_options
Locate this setting and drop it (remove it):
events_organization_settings
Then reactivate Event Espresso 3. You’ll need to then go to the General Settings page and re-enter your information and setup your options.
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Lorenzo
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Stichting Galakoor Amsterdam
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November 26, 2014 at 8:38 pm
Frankly, I am not really familiar with MyPHPAdmin and have no idea how that would work… (sorry for that)
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Stichting Galakoor Amsterdam
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November 26, 2014 at 8:59 pm
After some googling I found out how Adminer works (awesome tool!) and I managed to reset the database entry for events_organization_settings.
Thank you so much, Lorenzo for helping me out here. I panicked a little bit 🙂
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Dean
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November 27, 2014 at 2:07 am
“(awesome tool!)”
Yes, yes it is!
Glad you got things straightened out. Is there anything else regarding this topic we can help you with?
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Stichting Galakoor Amsterdam
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November 27, 2014 at 6:37 am
No I think you guys did a great job in assisting me (and so fast!).
Thanks a lot!
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