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Jonathan Glass
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October 8, 2015 at 5:02 pm
I have pasted my license key into Event Espresso/General Settings and saved but can’t get it to activate. I am therefore also unable to update the software.
Can you please help?
Thanks!
CLAIRE
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Lorenzo Orlando Caum
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October 9, 2015 at 5:04 am
Hi Claire,
Could you login to your WordPress dashboard and go to Plugins. Next, look for Event Espresso in that screen.
What is the version number that is shown there?
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Lorenzo
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Jonathan Glass
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October 9, 2015 at 6:11 am
Hi Lorenzo,
The version is 3.1.36.4.P, and for the calendar it’s Version 2.2.2.p.
Thanks for helping me figure this out!
Best,
CLAIRE
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Lorenzo Orlando Caum
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October 9, 2015 at 6:36 am
Hi Claire, your support license is for version 4 so you won’t be able to update Event Espresso 3 using your support license.
If you would like to continue using Event Espresso 3, then please contact us here so we can provide some options for switching to a support license for Event Espresso 3:
sales [at] eventespresso.com
If you would like to migrate to Event Espresso 4, then please see this tutorial:
https://eventespresso.com/wiki/updating-event-espresso/#ee4
Note that Event Espresso 3 and Event Espresso 4 are different platforms so if you are not ready to upgrade, then you do not have to at this time.
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Lorenzo
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Jonathan Glass
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October 9, 2015 at 7:20 am
Hi Lorenzo,
Can we get our license key moved to Event Espresso 3? I am not ready to do this migration. It would make life easier.
Thanks for letting me know.
CLAIRE
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Jonathan Glass
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October 9, 2015 at 7:21 am
I will write to sales… thanks!
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