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Holger Sigmund
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December 23, 2014 at 1:54 am
Hi there,
we are currently testing EE4. Unfortunately, when beginning the registration checkout, EE4 shows wrong ticket prices. All the prices are multiplied with 100! Example: http://www.tourismuspartner-training.com/events/hotelbewertungen_frankfurt/
Using EE 4.4.7p & WP 4.1
I’ve also installed EE again several times and already deleted the whole database. After the second registration, we see this error. Help is highly appreciated.
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Tony
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December 23, 2014 at 3:22 am
Hi,
Can you tell me what country you have selected within Event Espresso -> General Settings -> Your Organisation please?
Also how are you entering the prices within the ticket editor for your events?
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Holger Sigmund
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December 23, 2014 at 3:34 am
Hi,
thanks for the prompt response. The selected country is Austria. I enter the prices without commas or decimal points, but after saving, WP shows them correctly with comma as Currency Decimal Mark.
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Tony
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December 23, 2014 at 4:50 am
Did you create these events using 4.4.7 or an earlier version?
I have just created a new test site using 4.4.7 & set Austria within my country settings.
On the ticket I entered ‘18921’
When the event is published the value is changed to 18,921.00 (which would be correct based on the current settings)
Within Event Espresso -> General Settings -> Countries. (Austria should now load by default as you selected it within Org Settings, if not select it within the dropdown)
You’ll notice these settings – http://take.ms/RqN0V
Should the value of your ticket be €189.21?
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Holger Sigmund
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December 23, 2014 at 5:17 am
I created the event with the current version of EE, 4.4.7p. The bug is indeed in relation with the usage of the german style currency settings (decimal marc, thousands seperator). So is the current version of EE not capable of a change in that direction? Thanks for clarification.
Another thing: We’d like to show just the base price in the ticket selector. I’ve already implemented the provided code snippet, but that just has impact on showing the ticket price without tax. Surcharges remain part of the shown price. However, when “Showing details”, also a base price without any surcharges can be shown. Is the same possible in the ticket selector itself?
Thanks a lot for your help!
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Lorenzo Orlando Caum
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December 23, 2014 at 11:16 am
Hi, are these the settings that you are using?
http://cl.ly/image/2f0S392l2d0x
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Lorenzo
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Holger Sigmund
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December 24, 2014 at 12:31 am
Hi, yes – exactly those settings are in use.
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Lorenzo Orlando Caum
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December 24, 2014 at 9:44 am
Hi, the development team has provided a fix and we are now testing it in a variety of conditions. We’ll update this support post once it is ready.
Thanks again for bringing this to our attention.
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Lorenzo
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Josh
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December 26, 2014 at 12:35 pm
Hi there,
I sent an email to the address we have for your account that has an early copy of Event Espresso 4.4.8.p. It includes the fix for the issue you reported here.
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Josh
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December 29, 2014 at 3:42 pm
Hi there,
A little update on this: Event Espresso 4.4.8.p is released and includes the fix for the issue reported in this thread.
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