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lupineart
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January 20, 2019 at 11:44 am
Hey guys,
When I change an attendees ticket to another event or ticket and the price is the same, and the ‘trigger notifications’ are set to yes, it should send the ‘approved’ message as there is no amount owing and the transaction was approved on the previous event. However, I recently noticed that it is sending the payment pending message instead. Then I have to go in and manually change the registration to approved and resend.
Not sure why, any help is appreciated.
Thanks, Derek
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Tony
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January 21, 2019 at 4:22 am
Hi Derek,
This actually isn’t anything to do with MER, it’s the attendee mover add-on.
We have an open ticket to investigate this, but for the time being, when you move a registration set the ‘trigger notifications’ option to No – https://monosnap.com/file/KsIpAJT5RcS0aVur9Re4j9Hiw3ei2Q
Then when you move the registration, it will show the new registration page with the option to change the status, set the status to ‘Approved’, set ‘Send related messages’ to yes – https://monosnap.com/file/lIayby1XW8SEpG7QT9nhAiHGmoE5Ak
Update the registration and it will be Approved and the registration emails will be sent.
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This reply was modified 5 years, 10 months ago by
 Tony. Reason: Not the waitlist add-on, attendee mover
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Tony
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January 21, 2019 at 4:24 am
Just a quick update, for some reason I mentioned this was the from ‘waitlist add-on’ which is incorrect and has nothing to do with it, it’s the Attendee Mover (I’ve updated my reply above).
I guess I need more coffee 🙂
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lupineart
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January 21, 2019 at 12:45 pm
Got it! I meant Attendee Mover also, not MER!
Just a note, if it helps, it doesn’t seem to do it consistently. I moved a few people today and they were automatically set as ‘approved’, as it should be.
Thanks…
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Tony
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January 21, 2019 at 1:03 pm
Hmmm, were those registrations on a free ticket or still paid?
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lupineart
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January 21, 2019 at 1:05 pm
All tickets are paid on our site…
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Tony
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January 21, 2019 at 1:07 pm
Yeah that’s odd, I’ll add a note to the ticket.
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