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adasch
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October 17, 2019 at 8:21 am
Hi there,
my registrants can only pay via “Bank”, so they get my bank account informations and can send the money. (Or they can pay cash).
So I chose “bank” as the only payment option.
When someone register for an event, the registrant gets an email “payment expected” or something like that (I use a german translation). He doesn’t get a confirmation “Your registration was successful”.
I THINK it is because of the payment method, because on another site of mine, it’s different.
How can I fire the confirmation email right after someone as registered (even though he has not payed yet)?
Thanks!
Andy
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Tony
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October 17, 2019 at 8:33 am
Hi Andy,
On your event you can set a ‘Default Registration Status’, that is the status applied to registrations when they finalize their registration and by default, it will be ‘Pending Payment’ (when a registrant pays in full the registration automatically switches to Approved).
It sounds like you want that switching to ‘Approved’ so that any registration that finalizes switches to Approved regardless of payment status.
That will trigger the Registration Approved message but again note that it does mean that ALL registrations will apply to the event by default.
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adasch
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October 17, 2019 at 8:58 am
Hi Tony,
thanks – that looks good.
Two questions though:
– Can I change “pending payment” to “approved” as a default setting for all new events? (I really trust my customers – lol)
– Now a registrant gets TWO Emails:
1) Your registration was successfull
2) Your registrations details
In EE -> Messages -> standard messages templates I only see the one with the subject “registration detais” – and I can edit the email there. Where do I find the other one?
Thanks again!
Andy
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Tony
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October 17, 2019 at 10:41 am
– Can I change “pending payment” to “approved” as a default setting for all new events? (I really trust my customers – lol)
You can change the Default value used for any NEW events, any events your’ve already created will need that setting manually changing on the event itself.
Go to Event Espresso -> Events -> Default Settings.
Set the ‘Default Registration Status’ option there to Approved, that effects all events you create from now.
– Now a registrant gets TWO Emails:
1) Your registration was successfull
2) Your registrations details
Are you using the same email address as your ‘admin’ email?
It sounds like you are getting both the registrant and event admin context, it’s the same message type but different ‘context’, see:
https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
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adasch
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October 17, 2019 at 2:20 pm
thanks. I got it now!
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