Support

October 1, 2020 at 9:32 am

Hi there,

What exactly did you change?

Do you mean you set this:

define('DISABLE_WP_CRON', true);

to be:

define('DISABLE_WP_CRON', false);?

If so then it means you ENABLED WP_Cron (the fglad above is asking if it should be disabled, set it to true to disable it and false to leave it enabled (the default)).

If you site had WP_CRON disabled previously then registration messages would not have been triggered for past registrations, if you then switched it to be enabled (set the above false) EE will not be able to work through its backlog of messages to send.

October 1, 2020 at 10:32 am

It sounds like your cronjob wasn’t actually working, both the message system and ticket reservations reply on wp-cron being called (however that is done) so if you’re now getting registration messages it sounds like it’s working as expected.

One thing with WP_CRON is is relies on site visits to trigger, I’m not sure how much traffic your getting but if its low then it can take longer than an hour to release the tickets.

October 1, 2020 at 11:51 am

TICKET_DESCRIPTION parses to the description field of whichever ticket is passed to it.

So it’s this field for each individual ticket: https://monosnap.com/file/rhqdVopLbAEw584pqDyg83Gg4bYDk0

Does that help?