Support

December 30, 2019 at 10:09 am

Hi,

May I ask what’s the exact text of the error message, are there additional errors in the console, and which WooCommerce payment gateway are you using for WooCommerce?

December 30, 2019 at 10:59 am

It’s not likely from using the same API Login and Transaction key.

I checked the site and there is a JavaScript error being thrown on the page near where the WooCommerce Authorize.net gateway loads its scripts, and if the JS error happening earlier on in the page can be resolved everything may be allowed to work as expected.

Here’s the block of JS code that’s throwing the error:

		<script async src="https://www.googletagmanager.com/gtag/js?id=redacted"></script>
		<script>
			window.dataLayer = window.dataLayer || [];
			function gtag(){dataLayer.push(arguments);}
			gtag('js', new Date());
			gtag('config', 'redacted', <!-- Global site tag (gtag.js) - Google Analytics -->
<script async src="https://www.googletagmanager.com/gtag/js?id=redacted"></script>
<script>
  window.dataLayer = window.dataLayer || [];
  function gtag(){dataLayer.push(arguments);}
  gtag('js', new Date());

  gtag('config', 'redacted');
</script>);
</script>

The above looks like there was some copy/paste related errors where there’s a mismatch of closing script tags and likely just the parts of the same code was pasted in twice.

If you, or the individual on your team that added the above code, can review and fix the code in question, you could then test the WooCommerce gateway again and check the browser’s console for any other errors if it still does not work.