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Won't let me proceed from Step 1 to Step 2 in Registration Checkout

Posted: February 13, 2015 at 3:37 pm

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Ryan Honick

February 13, 2015 at 3:37 pm

Hi-

I just bought the newest version of EE4 from you guys yesterday and have set it up on a site. After creating an event and placing it on a page, it works fine until pressing the button “Proceed to Payment Options” on the Registration Page. When I press that button, the plugin simply clears all the fields in “Attendee Infromation” and keeps me on that part of the page.

YOu can see what I mean here:

http://gdiusa.us/admin/registration-checkout/?step=attendee_information

(and the original page where the registration link is located is here: http://gdiusa.us/admin/services-2/camps-clinics/2014-mid-season-tune-up-camp-mst/)

Please help… I need to get this up and running ASAP!

Thanks


Josh

  • Support Staff

February 13, 2015 at 4:00 pm

Hi Ryan,

It turns out that the active WordPress theme or another WP plugin is loading a very old version of the jQuery JavaScript library. The way forward here is to use the version that’s is included with WordPress. We published some information on how to correctly include jQuery in our blog:

https://eventespresso.com/2012/08/using-jquery-in-safe-mode/


Ryan Honick

February 13, 2015 at 6:55 pm

Thanks! Updating jQuery did the trick.


Josh

  • Support Staff

February 16, 2015 at 7:50 am

You’re welcome.

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