|
Allen
|
January 17, 2020 at 3:30 pm
Ok, I have been using your software for a few years now … and only recently am I having these problems. But they will turn into huge problems.
Some people are registering and paying for events, but then getting an email that says “pending” or not appearing at all as paid.
This recent one, I found his payment in Paypal, but the transaction number doesn’t match what he sent me. But the time stamp and name is exact. Is that why he is showing as Pending?
Why does this happen? How do I prevent it?
You recently (yesterday) had my upgrade to Paypal Smart buttons or something — are these errors from using PayPal Express?
I have no idea how many people are out there registered for our event that are no showing up correctly in our system. This is a huge concern for me, and could have a huge ripple effect on our event.
Can you explain what is going on here? Have you seen this before?
|
|
Josh
|
January 17, 2020 at 4:00 pm
Hi Allen,
The transaction ID that the customer sees (in the email on the right of your screenshot) and the transaction ID that you the seller sees (in the transaction details on the right of your screenshot) are two unique numbers from the same transaction. That’s what PayPal does.
The information that PayPal sends to your site that’s shown in the individual transaction page in Event Espresso > Transactions will contain the seller’s transaction ID.
You’ll find more information about why PayPal has different transaction IDs for the seller and buyer here:
https://www.paypal-community.com/t5/About-Business-Archive/Transaction-ID-mismatch/td-p/425337#
|
|
Allen
|
January 17, 2020 at 4:13 pm
ok, but that doesn’t address the much bigger and important issue — why has this guy remained “Pending” on my back-end system? He clearly paid – so why does your system not reflect that?
|
|
Josh
|
January 17, 2020 at 8:55 pm
There’s likely an error that was logged when the request to/response from PayPal happened. You can find that error, first you click on the shopping cart icon on the right side the Event Espresso > Registrations page (for the row of the registration). This will take you to the Event Espresso > Transaction page for that transaction. You’ll note the Transaction #.
Then go to Event Espresso > Payment Methods > Logs and you’ll find log entries for every payment. On the right side of the table you’ll see “view txn” followed by a number. You can check each of those that match the number of the Transaction that had an error and that will usually explain why the registration didn’t update from Pending Payment.
|
|
Allen
|
January 18, 2020 at 8:55 am
ok, I did that – I saw 5 records ending in the same transaction number. but each one just says “Error occurred while trying to get payment Details from PayPal”
Thats not very helpful. I know an error occurred, obviously. How do I stop this error from recurring?
Do you think this problem will cease now that I upgraded to Paypal Express Smart Buttons?
|
|
Josh
|
January 18, 2020 at 9:33 am
Quite frankly you may not be able to stop that error from recurring, short of not using PayPal. For example if PayPal’s servers are down or not working 100% at the time of the transaction, then how does one stop that?
Switching to the PayPal Express Smart buttons add-on will help because it’s the current recommended solution from PayPal and it uses one of PayPal’s newer APIs.
|
