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Kym Staton
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January 21, 2013 at 11:33 pm
HI there, I’ve only just purchased Event Espresso, so please forgive me if there is a really simple explanation for this!
I have set up an event and I tested it out to see if payments and email confirmation of registrations work. The payment was ok, but all I got was an email from paypal for my payment. I have set up the following requests in Email Settings:
Send payment confirmation emails: Yes
Send registration confirmation emails before payment is received: No
I have also set up a confirmation email below this options. And I have checked my trash but there is no email in there.
I’d appreciate any trouble shooting tips.
Thanks,
Kym
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Dean
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January 22, 2013 at 1:35 am
Hi Kym,
WordPress’ email handling is not the best, and combine that with different server setups means that sometimes emails don’t work as intended.
We recommend using either a plugin like WP SMTP Mail or a service like PostMark, if your emails are not going through.
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Kym Staton
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January 22, 2013 at 5:36 pm
Hi Dean,
WP SMTP Mail is not compatible with WP 3.5. I’m not keen to use Postmark, as its a paid service.
I expected that email confirmations would be a pretty simple feature of an events management platform. I’ve spent hours toying with it and can’t get it to work properly.
When I use create forms using a plugin called ‘visual form builder’ the auto email replies work fine.
There is clearly a bug with your plugin that should be fixed asap.
Regards
Kym
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Josh
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January 22, 2013 at 6:01 pm
Hi Kym,
I have some good news for you, this isn’t a bug. I was just doing some testing today on my setup and the emails are delivered as expected.
Since we know that your email is being sent out via the visual form builder plugin, we know that email is being sent through the mail server.
Here are some pieces of information we will need to know to help you get this working:
Which payment method are you using? You mentioned PayPal, is this the standard PayPal, or PayPal Pro?
In Event Espresso>General Settings, what is the default payment setting set to? eg, incomplete, pending, or complete?
In the event editor, can you also check the default payment setting there too? It should be set to No change, but it might have been changed to something else.
One thing that might help that you can try is set the “Use fancy email headers?” to Yes in Event Espresso>General Settings under mail settings.
I see that you’ve posted another question about a 404 error, which also may be related to this problem, so I will follow up with you over there and will try to help you with that one.
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Kym Staton
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January 22, 2013 at 6:34 pm
Hi Josh,
I believe that I have a standard paypal account. The default payment setting in General Settings is currently ‘Incomplete’ does this matter? I have changed the deault payment setting in the Event Overview to ‘no change’ but that hasn’t fixed the problem. I have also tried changing the ‘use fancy email headers’ to ‘YES’ but that did not fix the problem. If it is to do with the 404 error as you suggest, I hope we can fix this. Thanks.
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Josh
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January 22, 2013 at 6:47 pm
Hi Kym,
At this point, I think the key to getting this fixed will be making sure the PayPal Instant Payment Notification is working. That seems to be the core issue here. Have you been able to check to see whether the Instant Payment Notification is turned on in your PayPal account?
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Kym Staton
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January 22, 2013 at 8:36 pm
Hi Josh,
I followed your instruction regarding turning on IPN, it was nice and easy, thanks. When I go into my selling tools, they now say:
Current settings
Notification URL http://www.songwriterscollective.com.au/transactions/
Message delivery Enabled
Unfortunately, I’m still getting the 404 message, and also still no automatic registration emails going out after the sale.
I don’t know anything about creating a simplified page template. Is that done in paypal, or wordpress? Do you have a tutorial on that? Thanks, Kym
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Josh
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January 22, 2013 at 10:43 pm
Hi Kym,
It looks like the 404 message is from the “Force HTTPS on Return URL” setting being checked, but there isn’t an SSL certificate installed on your site. Since there isn’t an SSL certificate installed for
http://www.songwriterscollective.com.au/
https will not work. The Force HTTPS on Return URL setting tells PayPal to return to your site at an address that starts with:
https://www.songwriterscollective.com.au/
If you go to that address in your browser, you’ll see that this doesn’t take you to your site.
This can be easily fixed.
You can fix this by going to Event Espresso>Payment Settings>PayPal Settings, then look for the checkbox that says “Force HTTPS on Return URL”. Please uncheck the box, the click the Update PayPal Settings.
The simplified transactions page template has already been created for you. All that you will need to do to use it is download it and add it to your WordPress theme. You can download the template file here:
https://eventespresso.com/topic/problems-with-incomplete-payments-download/
There is a readme.txt file included in the download that has installation instructions.
You can use an FTP client, or use the file manager in your host’s control panel to add the simplified template to your WordPress theme.
Here is more information on how to use FTP:
http://codex.wordpress.org/FTP_Clients
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Kym Staton
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January 23, 2013 at 5:04 pm
Hi Josh, when I unchecked the ‘Force HTTPS on Return URL” box, it fixed the issues, so I am no longer getting the 404 error, and also the email registration works.
Thanks for clearing that up.
Regards,
Kym
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