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Safe Babies Healthy Families
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March 18, 2014 at 1:52 pm
I just upgraded to the personal license. I am setting up an event on our site and after I add tickets to the event and then update the event I get a white screen. with a weird URL. Due to this I go and open a new tab and when I go into the event espresso tab in wordpress nothing saved. How can I fix this.
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Lorenzo Orlando Caum
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March 18, 2014 at 2:32 pm
Hi Emily,
Could you please share the URL that you see when this happens so I can do some research on this issue?
Also if you see any error messages, please share those as well.
If you would like you can change the first part of your URLs to something like this (note the example that appears at the beginning of the URL):
example.com/?strange-url-appearing/
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Lorenzo
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Safe Babies Healthy Families
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March 19, 2014 at 7:32 am
Hi Lorenzo,
The url I get when I hit update is http://wp.safebabieshealthyfamilies.org/wp-admin/post.php
I don’t get any error messages this a blank screen. When I clear the url and go back into my dashboard non of the tickets I entered is saved.
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Lorenzo Orlando Caum
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March 19, 2014 at 7:38 am
Hi Emily,
Could you try raising the memory that is available to PHP? This link describes how to add a macro that should help with this issue:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Please add the macro towards the middle of your wp-config.php file and save changes.
Let me know if this helps!
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Lorenzo
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Safe Babies Healthy Families
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March 19, 2014 at 12:37 pm
Our PHP memory is at 64 MB is that big enough? If not how big should I make it?
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Lorenzo Orlando Caum
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March 19, 2014 at 12:40 pm
Hello again,
WordPress currently requests 40MB for itself. If you have lots of plugins on your site, I would try 96MB.
define( 'WP_MEMORY_LIMIT', '96M' );
Towards the middle of the wp-config.php is a safe location to add the macro.
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Lorenzo
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Safe Babies Healthy Families
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March 19, 2014 at 1:37 pm
Our memory has been updated to 128MB and I am stilling getting this url; http://wp.safebabieshealthyfamilies.org/wp-admin/post.php when I try to update the event with tickets.
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Lorenzo Orlando Caum
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March 19, 2014 at 2:34 pm
Hi Emily,
That memory is definitely enough. Do you know if your host has setup a site error_log for you? If they have, this should have some information on why this error is happening. This error_log is sometimes available in the WordPress root (same location as the wp-config.php file) or through a hosting panel / cpanel area.
If you aren’t familiar with the site error_log, could you try temporarily deactivating all plugins and reactivating Event Espresso and retesting?
If it works, please reactivate your remaining plugins one by one to locate the source of the conflict.
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Lorenzo
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Safe Babies Healthy Families
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March 19, 2014 at 2:53 pm
I am not familiar with site error_log so I tried the deactivate suggestion. I deactivated all of my plugins and re activated just event espresso and go the same url http://wp.safebabieshealthyfamilies.org/wp-admin/post.php as I was before when I tried to update my event.
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Lorenzo Orlando Caum
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March 19, 2014 at 10:41 pm
Hello again,
Could you please create a temporary WordPress admin login so I can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
Be sure you answer “Yes” to the last question
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Lorenzo
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Safe Babies Healthy Families
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March 20, 2014 at 9:38 am
I have given you temporary access to our site and filled out the form. Hope you are able to find the problem.
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Lorenzo Orlando Caum
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March 20, 2014 at 10:40 am
Hi there Emily,
I wanted to let you know that I’ve received your temporary login. Let’s continue working privately there to resolve this issue.
Thanks
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Lorenzo
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Safe Babies Healthy Families
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March 20, 2014 at 10:43 am
Great, I did change my wp-debug from false to true and when doing this I got this error message associated with tickets [Table ‘sbhf_wp.wp_esp_ticket’ doesn’t exist] not sure if this helps
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Lorenzo Orlando Caum
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March 20, 2014 at 11:00 am
Thanks for the additional information. I’ve replied and you should receive a notification to your email shortly.
Go ahead and reply to that email.
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Lorenzo
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