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cmccreery
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November 7, 2014 at 11:24 am
I’m just wondering why they get this notice and not a “Refund Notice”?
What are the proper steps to refund someone who’s paid using PayPal?
Thank you
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Sidney Harrell
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November 7, 2014 at 12:58 pm
Is this EE3 or EE4? We may need to add the refund status into the gateway. Looks like right now it just has completed and pending. Any other message it receives from Paypal gets interpreted as “Declined”.
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cmccreery
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November 7, 2014 at 1:01 pm
We’re using the latest version of 4 (4.4.4)
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Josh
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November 7, 2014 at 1:43 pm
Hi there,
They should get a message with the subject: Event Refund Details. That’s the default when a transaction is set to refund in EE4.
Did the payment declined notification happen when you processed the refund at PayPal.com?
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cmccreery
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November 7, 2014 at 4:11 pm
Yes, when we attempted to refund through PayPal it seems they received a Payment Declined from Event Espresso.
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cmccreery
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November 8, 2014 at 9:10 am
Should we disable that email in EE so the user doesn’t get this notice when PayPal sends the notification back to EE?
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Dean
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November 10, 2014 at 5:44 am
Hi,
I’m not sure if that is an ideal approach as it could affect other customers when their payment is declined, but if it works for you in the short term then it is a viable workaround.
I agree with Sidney that it looks like we need to add a refunded status to the gateway to trigger the correct email message.
I will raise a ticket for a developer to look into it.
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Josh
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April 21, 2015 at 2:09 pm
A little update on this: There is a fix for the issue that you reported here, and it’s included in the latest release of Event Espresso 4.6. With this update, EE4 will no longer send Payment Declined messages when a refund is processed at PayPal.com.
The changelog for version 4.6.21.p can be found here:
https://eventespresso.com/wiki/ee4-changelog/#4.6.21
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