Support

March 25, 2016 at 12:25 pm

Hello Doug,

The issue that you are seeing could be caused if you tried to use an old version of Event Espresso 3 with the current version of WordPress.

In 2015, there were a series of security releases for WordPress and we released updates to Event Espresso 3 to maintain compatibility.

Here is how to get back on track:

1) Backup your WordPress site including the database (https://eventespresso.com/wiki/how-to-back-up-your-site/)

2) Deactivate Event Espresso through the Plugins screen in your WP dashboard

3) Login to your database using a tool like PHPMyAdmin

4) You’ll be making changes to three database tables:

wp_events_start_end
wp_events_prices
wp_events_category_rel

Go ahead and locate the wp_events_start_end database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.

5) Locate the wp_events_prices database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.

6) Locate the wp_events_category_rel database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.

7) Return to your WordPress dashboard and then reactivate Event Espresso 3 along with its add-ons.

You’ll still need to update your software afterwards so this does not happen again. Do you have a support license under another account? If you are not sure, then email us as the email address below and we’ll research to see if you have an account with an active support license:

sales@eventespresso.com

—
Lorenzo