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womenwithaltitude
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December 17, 2013 at 2:13 am
I have just created an event but it is not showing on the “Events” page on our website – http://www.womenwithaltitude.com.au/events/
It’s here:
http://www.womenwithaltitude.com.au/events/photo-orders-the-altitude-ball/
and here:
http://www.womenwithaltitude.com.au/event-registration/?ee=29
But neither of these pages are displaying on the website.
Can some explain to me (in plain English) what I am doing wrong or what settings I need to change to make it show up on this page – http://www.womenwithaltitude.com.au/events/
Thank you.
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Tony
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December 17, 2013 at 5:08 am
Hi Andrea,
http://www.womenwithaltitude.com.au/event-registration/?ee=29 & http://www.womenwithaltitude.com.au/event-registration/
Is the default behavior for EE.
http://www.womenwithaltitude.com.au/events/photo-orders-the-altitude-ball/ & http://www.womenwithaltitude.com.au/events/
Have been setup by your developer using the ‘Create a post’ feature that EE has.
Without knowing how the pages are setup its hard to tell what is happening or why they are not displayed on the event pages.
What (if anything) is on the ‘events’ page in the admin?
If you go to http://www.womenwithaltitude.com.au/events/
You should see ‘Edit Page’ in the admin bar.
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womenwithaltitude
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December 17, 2013 at 5:25 am
When I click on edit – there is nothing in there
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Tony
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December 17, 2013 at 5:33 am
Has anything ever been displayed on that actual page or has it always been through the child pages? (‘Workshops’, ‘Altitude Awards’ currently)
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womenwithaltitude
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December 17, 2013 at 5:35 am
Hi Tony
Yes – usually all our events are on that page (except the workshops & Awards).
Thanks
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Tony
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December 17, 2013 at 7:30 am
There’s a few ways this could have been setup by the developer.
Check the revisions history for the event page, did it contain a shortcode previous which has been removed?
Check previous events (and their posts), whats is different from the previous ones that displayed and the current event that does not (catgories etc)
Unfortunately this isn’t really covered under general support, you may need to get in touch with the original developer to find out what is going on.
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womenwithaltitude
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December 18, 2013 at 1:11 am
Hi Tony
Nothing has changed since the last event I added. I just checked it against the last event and it’s exactly the same. Do you know of any plugins that might conflict with EE? We use NextScripts: Social Networks Auto-Poster – could this be conflicting with your “Social Media” plugin?
Thanks
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womenwithaltitude
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December 18, 2013 at 1:24 am
I just deactivated the NextScripts plugin, but it made no difference.
Can I give you the login details, and would you mind taking a look please?
Cheers
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Tony
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December 18, 2013 at 1:33 am
I’ve not heard of any issues and even if conflicting with the Social Add-on that shouldn’t cause the events to stop listing.
However it is likely not actually Event Espresso causing the issue, the EE event is created as is the post associated with it.
It depends on how both WP and the theme are setup to handle those ‘Events’ posts. EE handles the ee events within the event-registration page (?ee=ID dictates the event) WordPress & the sites theme handle ‘Events’ posts.
If you would like to send me your log-in details using https://eventespresso.com/send-login-details/ I will take a look and check EE is working correctly (it appears to be) but ultimately this is most likely down to the theme.
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womenwithaltitude
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December 18, 2013 at 1:52 am
Thanks done
Trish
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Tony
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December 18, 2013 at 2:46 am
Unfortunately all seems correct.
Event Espresso is setup to also create a custom post type (espresso-event) which is the ‘Events’ Section in the WP Dashboard. The post is created there as well as the regular EE event which is correct.
The events page is using a custom template to pull in the espresso-events and display them, it seems to be this that fails.
I can provide a work around but it will display differently than what you are currently expecting.
If you add the shortcode [EVENT_LIST] to the ‘events’ page. Is the event listed?
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womenwithaltitude
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December 18, 2013 at 4:43 am
So what if I set it to NOT display a post, but created the post separately? Would that work?
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Tony
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December 18, 2013 at 6:19 am
EE doesn’t display the posts, your theme does.
Basically all that EE is doing it creating an EE event, and then creating an ‘espresso-events’ post with the same content. (Which is essentially the same as you creating it yourself only it includes all the post meta such as event_start_date, event_end_date, etc)
Then your theme pulls in all the espresso-events posts and checks each of those to see if they have post_meta event_start_date, then compares that date with today’s, if the start date is greater than today’s it should display.
Adding [EVENT_LIST] to the events page, will give you the standard EE event list, you can then set the event url to go to you CPT one (http://www.womenwithaltitude.com.au/events/photo-orders-the-altitude-ball/) when someone clicks register.
This would work around the current issue to get the event visible but ultimately I think the code within the theme needs correcting to fix the issue.
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womenwithaltitude
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December 18, 2013 at 2:28 pm
Ok, I think I get it, the thing is though – one of your guys worked on this a few months ago (I bought a support token) they set it up so it would display a snippet on the Events page – that was all working fine, but now it isn’t – there has been an update to WP since then – do you think the changes they made have been over-written maybe?
That is the only logical explanation I can conclude – it was working fine, now it’s not and we didn’t change anything.
Trish
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womenwithaltitude
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December 18, 2013 at 2:30 pm
I feel like we are just going round & round in circles, there is no point explaining (further) how EE works – the issue is the Event is not showing up on the website, I paid for one of your guys to set it up the way we wanted it and now it’s not working.
We need a solution to that problem ASAP.
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Tony
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December 19, 2013 at 3:50 am
Hi Andrea,
I looked into this further and found the issue.
EE is working correctly, it is that the event has been setup wrong, or at least differently than normal.
Your theme pulls the espresso-events based on the event_start_date and today’s date. If the start date >= todays date the event will be displayed, otherwise not.
The current event has a start date of 2013-12-16 which is past todays, so is actually expected not to display based on how the theme is pulling the events.
The easiest fix is to set the event_start_date to match the event_end_date which will keep the event visible until that date.
Depending on how you run the events and if the are required to be multi-day events, you may need to have the theme modified to use the registration_dates as well as event_start/end dates to stop this happening in the future.
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womenwithaltitude
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December 19, 2013 at 4:28 am
Alleluia, Alleluia – thanks so much, that makes perfect sense!!!
The reason we set it up like this is because it’s not really an event, just a way for people to order photos from an event.
Thank you for figuring it out. I was pulling my hair out here.
Cheers
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