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scaldwell
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December 8, 2015 at 9:10 am
Jere is the link to the old issue. https://eventespresso.com/topic/whats-the-benefitdifference-in-default-registration-statuses/
Payment is going through yet Pending never changes to Approved. My client is really frustrated. How can I help her? Settings have not changed since my last post.
Thank you!
Shelly
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Josh
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December 8, 2015 at 10:55 am
Hi Shelly,
Can you let us know which payment methods are in use on this site?
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scaldwell
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December 8, 2015 at 11:24 am
The dreaded PayPal Standard only…
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Josh
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December 8, 2015 at 11:56 am
Can you verify whether the PayPal IPN (Instant Payment Notification) is getting sent by PayPal and received by your site?
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scaldwell
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December 8, 2015 at 2:47 pm
How?
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scaldwell
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December 8, 2015 at 2:50 pm
I know she is getting mesages from PayPal when people pay for the classes, and the money is getting into her account…
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Josh
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December 8, 2015 at 3:04 pm
Yes, that’s good that they’re getting the money, but what you’ll need to find out is whether or not PayPal is sending the information about the transaction to your website after the transaction takes place. The first step to find out is to go into the PayPal account and check for the IPN Setting. This setting needs to be enabled so if it’s not enabled, you will need to enable it. If it’s already enabled, you go to the IPN history and check to see if there are notifications being logged there for each time someone pays for an event registration.
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scaldwell
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December 9, 2015 at 10:00 am
Yes, We confirmed that PayPal is sending the information. Here is how she has figured out how to work around this: :
— Go to Pending Payment Registrations
— Click on a name
— Click on “Approved”
— Click on event
— Repeat process
Somehow a link between the registration and “Approved” has been broken thus banishing people to the pending payment registration list. Can this link be fixed?
She shouldn’t have to be doing this right?
Shelly
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Josh
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December 9, 2015 at 1:42 pm
The link between the registration and approved is the PayPal Instant Payment Notification. It’s good that you’ve confirmed that PayPal is sending it. Can you verify that your site is receiving it? There’s a log of the transactions in Event Espresso > Payment Methods > Logs. Do you see any Instant Payment Notifications in there?
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scaldwell
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December 9, 2015 at 1:51 pm
Yes, I do. I can see some from today. I think that’s what I’m seeing anyway…I”m not 100% sure what I”m supposed to be looking for in relation to the data received. Here are some of the values:
num_cart_items 1
mc_handling1 0.00
address_city Portland
verify_sign ACgc1uz5Ad9hYl2SXORqy6two2DNAw95mfLAuf76XDvwfUIX2ZSiCUBl
payer_email *redacted*@gmail.com
mc_shipping1 0.00
tax1 0.00
txn_id 9KB04942U9162904P
payment_type instant
last_name carrig
address_state OR
item_name1 Industrial Machine Sewing for Industrial Machine Sewing
receiver_email *reedacted*@att.net
payment_fee 8.10
quantity1 1
receiver_id XS6NNUGCEEFFY
txn_type cart
mc_gross_1 269.00
mc_currency USD
residence_country US
receipt_id 2473-7778-8860-1884
transaction_subject Shopping CartIndustrial Machine Sewing for Industrial Machine Sewing
payment_gross 269.00
ipn_track_id 332c4ba2a2ca8
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This reply was modified 8 years, 11 months ago by
 Josh. Reason: removed email addresses
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Josh
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December 9, 2015 at 3:09 pm
Okay, that’s good info, can you check the transaction in Event Espresso > Transactions and the registration in Event Espresso > Registration that matches the information for that PayPal transaction?
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scaldwell
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December 9, 2015 at 3:57 pm
I just learned that she manually approved that one. I’ve asked her to tell me next time she gets a registration (before she approves it) so I can look at the log…
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Josh
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December 9, 2015 at 5:37 pm
If you have time to test, you could use a sandbox PayPal account and run a few registrations, then you’ll have some data to look at right away.
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scaldwell
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December 15, 2015 at 10:32 am
We updated all the plugins and the EE main plugin and now it’s working. However we are getting multiple emails per registration which was a problem we had before. I will look at that thread and maybe create a new topic.
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