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Graham Jeffery
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March 2, 2023 at 11:28 pm
using EE Version 4.10.45.
and EE waitlist version 1.0.4.p
WordPress 6.1.1 running Twenty Fifteen theme.
PHP version 7.4.33 & MySQL version 5.5.5-10.3.38-MariaDB
waitlist registrations not working
sample event:https://ponoevents.com/wp/events/ketchum-id-fri-july-7-evening-meditation/
returns no registration page or registrations
any ideas?
please and thank you
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Tony
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March 3, 2023 at 2:26 am
Hi there,
It looks like there is some kind of redirect setup on the site from /wp/wp/events to /wp/events?
Did you previously set the site up to use /wp/wp/?
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Graham Jeffery
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March 3, 2023 at 12:52 pm
No, not intentionally anyway.
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Graham Jeffery
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March 3, 2023 at 12:55 pm
I do have ponoevents.com directed to https://ponoevents.com/wp/events/
and its always been this way since the beginning
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Tony
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March 6, 2023 at 6:57 am
and its always been this way since the beginning
And the waitlist worked previously with that setup?
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Graham Jeffery
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March 6, 2023 at 2:45 pm
Yes, its been working for some years as such
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Tony
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March 8, 2023 at 4:55 am
Do you mind if I take a look?
If that’s ok I’ll need temp login details which you can send using this form:
https://eventespresso.com/send-login-details/
If you have FTP credentials I can add some debug code to the waitlist add-on to investigate.
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Graham Jeffery
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March 11, 2023 at 10:30 am
ok, just sent login details. thank you
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Tony
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March 14, 2023 at 5:38 pm
Hi there,
I did some digging into this and the only thing I can think of is something has changed with the redirect here as it can’t have worked with how it is set up currently.
The waitlist add-on is POST’ing the details to you site_url value (which is expected): https://ponoevents.com/wp/
When that happens there are 3 redirects happening here.
First, the waitlist form would POST the details to: https://ponoevents.com/wp/
Your server would then redirect that to: http://ponoevents.com/wp/index.php/events/
Note it’s NOT https, that’s important here and at this point the redirect changes from a POST request, meaning details being sent TO the server… to a GET request with no details.
Which would then redirect to: https://ponoevents.com/wp/index.php/events/
Which would then (when finished) redirect to: https://ponoevents.com/wp/events/
Those redirects are why the waitlist form submissions aren’t working but I have no idea how they were set up or why so I’m not changing them.
Are you sure there have been no changes within cPanel to change how the site redirects etc?
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Graham Jeffery
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March 18, 2023 at 1:34 pm
Thank you for investigating this. I just removed the redirect and it works now. It simply means site visitors have to now click once more instead of landing directly on event listing page. I have no idea why it stopped working I’ve had that redirect on there for years. There was a recent forced upgrade to cpanel. other than that nothing except updates to wp and other plugins. anyway thanks again we’ll call it closed…
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Tony
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March 20, 2023 at 3:24 am
I have no idea why it stopped working I’ve had that redirect on there for years. There was a recent forced upgrade to cpanel.
The redirects I saw are from cPanel, so that upgrade may have changed how the redirect was working previously.
As long as there isn’t a redirect from ponoevents.com/wp/ (which is where the Waitlist add-on POST’s data to) you can still do the above, you’ll just need to find the setup that works.
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